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Junior IT Service Delivery & Operations Coordinator

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Global Technology Solutions Ltd.

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Location:
Canada , Toronto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

4500.00 USD / Month
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Job Description:

We are seeking a Junior IT Service Delivery & Operations Coordinator to support local IT service delivery activities within a structured, global IT organisation. This role is not a hands-on technical support position. Instead, it focuses on service delivery coordination, IT operations support, stakeholder management, and ITIL-aligned processes, while providing exposure to enterprise IT infrastructure and project environments. The successful candidate will act as a local coordination and service support point, working closely with regional and central IT teams to ensure consistent service delivery, accurate reporting, and a positive user experience. This role is ideal for an early-career professional (FE2 level) looking to develop a career in IT service delivery, IT operations, or technology project coordination.

Job Responsibility:

  • Support local IT service delivery activities in line with ITIL-based incident, request, and change processes
  • Ensure incidents and service requests are logged accurately to support KPI and SLA reporting
  • Assist service delivery leads by identifying recurring issues, service risks, and improvement opportunities
  • Follow defined escalation paths to ensure service continuity and user satisfaction
  • Act as a professional on-site point of contact for local users, vendors, and visiting IT teams
  • Coordinate with central IT, infrastructure teams, and third-party suppliers to support service outcomes
  • Provide clear updates to stakeholders on issue status and service activities
  • Act as on-site “hands and eyes” for regional and central infrastructure teams
  • Support basic checks, access coordination, and issue identification under instruction
  • Assist visiting engineers and vendors during on-site activities
  • Support local coordination of IT projects, technology rollouts, and changes
  • Assist with scheduling, user communications, readiness checks, and rollout activities
  • Track assigned actions, dependencies, and outcomes as directed by project or service delivery leads
  • Maintain accurate documentation of service activities, actions taken, and outcomes
  • Support service reporting activities related to KPIs, SLAs, and operational metrics
  • Follow established IT procedures, security policies, and governance frameworks
  • Demonstrate early leadership behaviours through reliability, communication, and ownership
  • Support team leads by sharing insights from day-to-day service delivery activities
  • Build foundational experience across service delivery, IT operations, and enterprise IT environments

Requirements:

  • 1–3 years’ experience in IT service delivery support
  • 1–3 years’ experience in IT operations coordination
  • 1–3 years’ experience in Service desk / IT support within a structured environment
  • Exposure to ITIL-based processes (incident, request, change)
  • Experience working with ticketing systems and service workflows
  • Strong communication and stakeholder engagement skills
  • Comfortable working on-site in Dhaka
  • Organised, process-driven, and detail-oriented

Nice to have:

  • Experience supporting IT projects or rollout activities
  • Exposure to KPI and SLA reporting
  • Basic understanding of enterprise IT infrastructure concepts (non-technical)
  • Interest in progressing into IT service delivery, operations, or project roles
What we offer:
  • Competitive local salary for a junior IT service delivery role
  • Hands-on exposure to a global enterprise IT environment
  • Structured experience across IT Service Delivery Management, IT Operations & Governance, ITIL Frameworks & Processes, KPI & SLA-driven service models, Project & change coordination, Stakeholder engagement

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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