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Junior IT Helpdesk

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Sollers Consulting

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Location:
Poland , Lublin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

About the role. You will: Provide technical support and troubleshooting services for employees in all our offices (also remotely). Be a part of our IT Administration Team in Lublin. Learn the art of preparing equipment for employees using modern technologies. Manage user’s accounts and grant access to resources. Implement improvements to the Microsoft 365 environment (SharePoint, Exchange, Teams, etc.). Create technical documentation for internal use. Prepare supporting materials for users and conduct training for new employees.Cooperate with other support teams in other locations (also abroad). Support Sollers employees as regards the use of applications and their features. Implement and optimize IT procedures connected to workspace preparation, backup, etc.

Job Responsibility:

  • Provide technical support and troubleshooting services for employees in all our offices (also remotely)
  • Be a part of our IT Administration Team in Lublin
  • Learn the art of preparing equipment for employees using modern technologies
  • Manage user’s accounts and grant access to resources
  • Implement improvements to the Microsoft 365 environment (SharePoint, Exchange, Teams, etc.)
  • Create technical documentation for internal use
  • Prepare supporting materials for users and conduct training for new employees
  • Cooperate with other support teams in other locations (also abroad)
  • Support Sollers employees as regards the use of applications and their features
  • Implement and optimize IT procedures connected to workspace preparation, backup, etc.

Requirements:

  • First working experience as Helpdesk IT or 1st line support
  • Strong sense of independence and a proactive, problem-solving mindset
  • To be an outgoing and approachable person with a genuine willingness to help others
  • Knowledge of how to use and maintain office equipment – laptops, printers, etc.
  • Basic knowledge of Active Directory, Azure Active Directory, GPO, DHCP, DNS, Microsoft 365
  • Very good knowledge of Microsoft Office package
  • Experience in the usage and configuration of the Windows operating system
  • To know the administration issues of Windows
  • To have a team-oriented approach, be able to build strong relationships and effectively communicate with diverse teams, ensuring seamless cooperation
  • Good command of Polish and English (at least B2 level)
  • To be interested in a long-term cooperation and the development of competencies in broadly defined IT administration and infrastructure
  • To be available to work full-time and ready to work from the office (at least 4 times per week)

Nice to have:

  • Basic knowledge regarding TCP/IP networks
  • Basic experience in Linux administration
  • Knowledge of the administration issues of Linux and Windows
  • Experience in the usage and configuration of those systems
  • Know-how in managing Active Directory and Azure Active Directory
  • Basic knowledge of cybersecurity
What we offer:
  • Flexible working hours and a hybrid home office model
  • A chance to be promoted twice a year and a clearly defined career path with salary forecast
  • Opportunities for growth with a training budget that you can use for courses and conferences
  • Access to an online training platform and co-fund language classes
  • An internal coach to guide you through the onboarding, further training and career opportunities, plus a budget to be used for your lunches together
  • A chance to #domore for the planet and the community as part of Sollers Change Makers – our volunteering program
  • Lots of teambuilding activities, trips, hobby groups and cultural events

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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