Junior IT Helpdesk Specialist

• Provide professional and efficient support for customers, both in Kyiv and globally
• Fulfill IT services requests, resolve IT incidents
• Plan, prioritize, and coordinate IT Help Desk tasks for oneself
• Assist users in troubleshooting hardware\software problems
• Perform hardware and software maintenance: installations, replacements, repair, cleanup on request
• Take part in local IT support initiative: inventory update, maintenance, events organization, IT workplace organization
• Assist in Local Area Network physical layer management process
• Create and update the knowledge base related to IT services

• Self-organized and service-minded, like to engage with other people
• Organized, with structured ways of working and likes problem-solving
• Prior systems administrator or infrastructure\customer\workplace support experience
• Good knowledge of user side of Windows operating system family administration (on user level)
• Understanding of Windows Server or Microsoft Cloud services
• Knowledge in Active Directory service and ability to manage objects (users, groups, PCs,etc.)
• Basic knowledge in LANs and connectivity issues, troubleshooting methods
• Intermediate+ level of English
• Good communication skills (verbal and written)

Relevant technical education - IT, radio electronics, telecommunication OR relevant IT courses\certifications is a plus

• 24 working days of annual vacation
• medical insurance
• paid sick leaves and child sick leaves
• maternity and paternity leaves
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe