Junior IT Business Application Support Analyst Job at Randstad (Athens)

Application Support Analyst

As a key member of our Camper Technology Support Team, the Level 3 Application S...

Location

Australia , Melbourne

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

Proven experience in a Level 2 or Level 3 application support role, with a strong focus on finance, legal, or sales applications (eg. Salesforce, DocusignCLM)
Netsuite experience is essential
Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting with the ability to take ownership of complex issues, analyse root causes, and drive to resolution, while mentoring and coaching juniors to develop their troubleshooting and service skills
Excellent communication and interpersonal skills, with the ability to explain complex technical issues to non-technical users and effectively manage vendor relationships
Strong organisational skills and the ability to manage multiple high-priority issues simultaneously
Practical understanding of IT Service Management (ITIL) principles across Incident, and Change with awareness of cybersecurity best practices including access management and responding to security-related events
A continuous improvement mindset, contributing ideas and feedback to raise support standards, documentation quality, and change outcomes through peer review and CAB participation
Experience with a range of technologies, which may include SQL, generative AI, and various operating systems

Job Responsibility

Investigate and troubleshoot highly technical application issues, including but not limited to configuration, database queries, server-side errors, and integration failures
Use advanced diagnostic tools to pinpoint the root cause of application problems
Manage a queue of escalated tickets, ensuring timely communication and resolution in line with Service Level Agreements (SLAs)
Coordinate with internal engineering teams, key stakeholders, and external vendors to ensure patching, hotfixes, and new releases are communicated and adopted as appropriate prioritising end user experience
Manage the pipeline of improvements, features, integrations, and change requests from your key stakeholders, and engineering teams
Perform regular health checks on applications and associated systems to prevent potential issues
Contribute to the continuous improvement of support processes and workflows
Final Point of Escalation: Act as the ultimate resource for resolving complex, persistent, or escalated technical issues that cannot be resolved by Level 1 or Level 2 support teams
Proactive Problem Management: Identify trends in recurring issues and work to implement long-term solutions, improving overall application stability and user experience
Vendor and Stakeholder Management: Serve as the primary liaison between our internal teams and external software vendors or third-party experts to manage escalated issues and drive effective resolutions

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

KYC Technology Lead Business Analyst

The KYC (Know your Customer) Technology Lead Business Analyst is a senior positi...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in business analysis or systems analysis
5+ years in AML (anti-money laundering)/KYC from a business or compliance perspective
Configuration experience with SaaS vendor product - Fenergo
Excellent verbal and written communication skills
Demonstrated expertise in stakeholder management, presenting and using business requirement tools e.g. Jira, confluence
Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs
Agile qualifications as product owner or scrum master
ICA or ACAMS qualification preferred
Bachelor's degree/University degree or equivalent experience
Master's degree preferred

Job Responsibility

Conduct thorough analysis of compliance and business needs and challenges related to KYC processes and translate these needs into clear, concise, and actionable business requirements
Design and develop technical solutions to address identified business needs and collaborate with technology teams to ensure that solutions are feasible and efficient
Act as a liaison between compliance, business and technology stakeholders with an ability to communicate technical information in a clear and understandable way to non-technical audience
Management multiple workstreams and projects related to KYC technology enhancements and support the development of business cases and justification for proposed solutions
Ensure that solutions align with regulatory requirements and internal policies and identify and mitigate potential risks associated with KYC technology changes & implementations
Configuration of KYC rules and workflows in a SaaS application with oversight and progress tracking of junior staff members on-site
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

What we offer

Paid Parental Leave Program (maternity and paternity leave)
A supportive workplace for professionals returning to the office from childcare leave
Award-winning pension plan
multisport
holiday allowance
Private Medical Care Program
Group Life Insurance
Consideration for annual discretionary bonus
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

Fulltime

KYC Technology Lead Business Analyst

The KYC Technology Lead Business Analyst is a senior position in the compliance ...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ years of experience in business analysis or systems analysis
5+ years in AML/KYC from a business or compliance perspective
Configuration experience with SaaS vendor product - Fenergo
Excellent verbal and written communication skills in English
Demonstrated expertise in stakeholder management, presenting and using business requirement tools e.g. Jira, confluence
Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs
Agile qualifications as product owner or scrum master
ICA or ACAMS qualification preferred
Bachelor's degree/University degree, Master's degree preferred

Job Responsibility

Conduct thorough analysis of compliance and business needs and challenges related to KYC processes and translate these needs into clear, concise, and actionable business requirements
Design and develop technical solutions to address identified business needs and collaborate with technology teams to ensure that solutions are feasible and efficient
Act as a liaison between compliance, business and technology stakeholders with an ability to communicate technical information in a clear and understandable way to non-technical audience
Management multiple workstreams and projects related to KYC technology enhancements and support the development of business cases and justification for proposed solutions
Ensure that solutions align with regulatory requirements and internal policies and identify and mitigate potential risks associated with KYC technology changes & implementations
Configuration of KYC rules and workflows in a SaaS application with oversight and progress tracking of junior staff members on-site

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

KYC Technology Lead Business Analyst

The KYC Technology Lead Business Analyst is a senior position in the compliance ...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree/University degree, Master's degree preferred
8+ years of experience in business analysis or systems analysis
5+ years in AML/KYC from a business or compliance perspective
Configuration experience with SaaS vendor product - Fenergo
Excellent verbal and written communication skills in English
Demonstrated expertise in stakeholder management, presenting and using business requirement tools e.g. Jira, confluence
Proven ability to manage complex and variable issues with substantial potential impact by weighing various action plans and balancing potentially conflicting needs
Agile qualifications as product owner or scrum master
ICA or ACAMS qualification preferred

Job Responsibility

Conduct thorough analysis of compliance and business needs and challenges related to KYC processes and translate these needs into clear, concise, and actionable business requirements
Design and develop technical solutions to address identified business needs and collaborate with technology teams to ensure that solutions are feasible and efficient
Act as a liaison between compliance, business and technology stakeholders with an ability to communicate technical information in a clear and understandable way to non-technical audience
Management multiple workstreams and projects related to KYC technology enhancements and support the development of business cases and justification for proposed solutions
Ensure that solutions align with regulatory requirements and internal policies and identify and mitigate potential risks associated with KYC technology changes & implementations
Configuration of KYC rules and workflows in a SaaS application with oversight and progress tracking of junior staff members on-site

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

IT Business Senior Analyst

The IT Business Senior Analyst is an intermediate-level position responsible for...

Location

Canada , Toronto

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Oversees all technology components of diverse, moderately complex IT projects, including project planning, execution, timing, functionality, quality and cost.
Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals and requirements are met.
Communicates with end-users to provide timely and accurate information and status updates.
Has understanding of SFT and Derivative products like UST, MBS, IRS, CDS etc
Contributes to formulation of strategies for IT project leadership and other functional areas.
An understanding of repo concepts and procedures. well verse with trade life cycle and post trade settlement.
Good to have understanding of margining and use of collateralized position and commitments
Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
Proven interpersonal, data analysis, diplomatic, management and prioritization skills

Job Responsibility

Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
Support system change processes from requirements through implementation and provide input based on analysis of information
Consult with business clients to determine system functional specifications and provides user and operational support
Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
Act as advisor or coach to new or junior analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

Applications Programmer Analyst

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

Canada , Mississauga

Salary:

94300.00 - 141500.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

5+ years of relevant automation testing experience
Hands on coding experience is must
Java Functional programming, OOPs
Ability to write SQL queries for data validation
Experience in systems analysis and programming of software applications
Test software using technology like Selenium, Cucumber, Gherkin, Playwright.
Knowledge of the Software Development Lifecycle (SDLC), QA methodologies, Quality Process, Operating systems, languages and database tools, defect tracking systems and processes
including change management and automated regression testing tools.
Requires methodical approach to testing and problem solving.
Experience in managing and implementing successful projects

Job Responsibility

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Ensure essential procedures are followed and help define operating standards and processes
Serve as advisor or coach to new or junior analysts
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.

Fulltime

Senior Business Analyst

Jeeves is a groundbreaking financial operating system built for global businesse...

Location

Colombia , Bogotá

Salary:

Not provided

Jeeves

Expiration Date

Until further notice

Requirements

4+ years in analytics within credit risk management
Fluent in English
Excellent written and verbal communication skills
Intellectual curiosity
Experience in commercial credit risk, specifically within credit cards, payments, lending, or related industries
Proven ability to translate complex data and model results into actionable business strategies
Experience utilizing alternative data sources
Advanced proficiency in SQL and Excel
Experience using Python or R for data analysis and statistical modeling (regression, clustering, etc.)

Job Responsibility

Lead the development of best in class data-driven credit policies and business strategies: Leverage external (e.g. banking, tax, financial, credit bureau and other data) and internal performance data to develop credit policies (e.g. underwriting criteria, dynamic credit limit programs, etc.)
Minimize credit loss by developing and implementing appropriate processes and procedures to identify and mitigate high risk customers
Design and implement data-driven strategies for customer management, including policies for credit line increases, decreases, and line reinstatements
Work closely with the sales and business development teams to support business growth strategies that preserve effective underwriting and ensure the appropriate application of Jeeves’ credit policy
Deliver advancements in data and analytics: Contribute to the development of a data and analytics framework to improve processing, underwriting, tracking, risk management, and reporting procedures
Design and execute data driven analyses and tracking procedures to enhance insights on credit risk for individual, and the portfolio of companies
Leverage predictive statistical methodologies (e.g., linear/logistic regression, segmentation analysis) to draw insights and develop business strategies
Partner with data scientists to build and leverage credit risk models to optimize credit policies and improve business performance
Improve credit monitoring and governance: Define key performance indicators (KPIs) for credit portfolios
build dashboards to monitor portfolio health and strategy performance

Fulltime

Semi Sr. Platform Engineer Analyst IT Support

The Engineer Intmd Analyst is an intermediate level position responsible for a v...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Job Responsibility

Provide assistance with a product or product component development within the technology domain
Conduct product evaluations with vendors and recommend product customization for integration with systems
Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
Assist with application prototyping and recommend solutions around implementation
Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
Support projects and provide project status updates to project manager or Sr. Engineer
Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
Create installation documentation, training materials, and deliver technical training to support the organization
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers

Fulltime

Junior IT Business Application Support Analyst

Randstad

Location:
Greece , Athens

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

Expiration:
February 12, 2026

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Junior IT Business Application Support Analyst

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 16, 2026

Expiration:February 12, 2026

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