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KOHO Logo KOHO · IT - Administration

Junior IT Analyst

Canada 44000.00 - 55000.00 CAD / Year · Job Posted February 18, 2026
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Job Description

We're looking for a Junior IT Analyst to join our team in a remote-first role based in Canada — someone who is genuinely motivated by troubleshooting challenges and passionate about continuous learning. This is an excellent opportunity for someone early in their IT career who gets excited about solving problems and constantly expanding their technical knowledge. Reporting to the Senior Manager of Product Security, you'll be part of a team that keeps our technology infrastructure running smoothly and empowers our team to work effectively from anywhere.

Job Responsibility

  • Providing technical support and troubleshooting across all company systems, applications, and hardware
  • Diagnosing and resolving technical issues for end-users with minimal supervision
  • Managing user accounts, permissions, and access controls across our technology stack
  • Maintaining and documenting IT processes, procedures, and solutions in our knowledge base
  • Collaborating with team members to implement new tools and improve existing workflows
  • Proactively identifying potential technical issues and implementing preventive solutions
  • Supporting onboarding and offboarding processes to ensure smooth transitions for team members
  • Staying current with emerging technologies and best practices to continuously improve our IT operations

Requirements

  • Excellent troubleshooting skills
  • Self-motivated and works effectively independently
  • Strong communication skills to explain technical concepts to non-technical users
  • Adaptable and embraces change
  • Customer service mindset
  • Detail-oriented with understanding of documentation importance
  • Foundational IT knowledge and eagerness to deepen expertise

Nice to have

  • Experience with macOS
  • Experience with JumpCloud
  • Experience with Google Workspace
  • Experience with Slack

What we offer

  • Competitive compensation & equity
  • Fantastic, Deeply Engaged Team
  • Generous vacation + Wellness days + Flex Days + holiday closure
  • Remote-first environment + coworking support + yearly all hands retreat
  • Access to coaching & growth programs
  • Parental top-up & leave policies
  • Comprehensive health benefits
  • Power-up budgets for books, home office setup, phone & internet, AI tools, and professional development
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