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We are launching our first Shared Services Center in Poland to support 30,000 couriers worldwide. To bring this ambitious project to life, we are looking for individuals to join our brand-new Global Courier Operations Team. In this role, you’ll focus on responding to courier inquiries and resolving the issues they report.
Job Responsibility:
Handling courier HR inquiries via a ticketing system and email or phone, as well as performing daily operational tasks related to the courier lifecycle, such as contract changes, work certificates, and employment confirmations
Providing support on HR-related matters — leaves, absences, etc.
Performing administrative tasks, such as absence management, maintaining and updating courier records, and more
Working daily with tools like Salesforce, Shiftplanning, and others
Following procedures and reporting any errors or inconsistencies
Supporting and advising couriers on HR-related queries, sharing insights with your manager, and actively seeking ways to improve processes
Requirements:
Spanish language proficiency at B2 level (daily communication with couriers and the local team in Spanish)
English at B2 level (some documentation and instructions)
A focus on providing support and effectively resolving inquiries
Nice to have:
Familiarity with tools like G Suite or Slack
Experience in customer service or support roles
What we offer:
Subsidized health insurance and sports card
Takeaway Pay — a lunch card
Opportunities to work in an international environment within a rapidly growing company
Training and continuous development opportunities within the role
A hybrid working system: 3 days from the office, 2 days from home
Your first experience in HR processes and an introduction to the basics of Spanish labor law