CrawlJobs Logo

Junior Help Desk Analyst

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Lexington

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment.

Job Responsibility:

  • Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques
  • Identify problems by actively listening to users and conducting thorough research
  • Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided
  • Record detailed information about issues and resolutions in the ticketing system
  • Escalate advanced technical concerns to senior team members when necessary
  • Build and maintain a comprehensive understanding of company technology and support procedures
  • Stay informed about emerging technologies and incorporate new knowledge into daily tasks

Requirements:

  • At least 1 year of experience in a technical support or related role
  • Solid knowledge of computer hardware and software systems
  • Proven ability to diagnose and resolve technical issues effectively
  • Strong communication skills, both verbal and written, with a customer-focused approach
  • Capability to handle multiple tasks and work independently in a fast-paced setting
  • Familiarity with ticketing systems and experience in basic troubleshooting
  • Understanding of basic network troubleshooting concepts
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Junior Help Desk Analyst

IT Service Desk Analyst

Provide technical support and maintain IT systems and hardware for an aerospace ...
Location
Location
United States , San Jose
Salary
Salary:
95000.00 - 113000.00 USD / Year
archer.com Logo
Archer Aviation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of related IT work experience
  • Computer support related certifications or technical degree
  • Experience with support, set-up, and administration of typical end-user hardware, software, and services
  • Experience with desktop imaging or device management solutions
  • Strong interpersonal skills and ability to work in a fast-paced, agile environment
  • Strong attention to detail
  • Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment
Job Responsibility
Job Responsibility
  • Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
  • Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
  • Provide A/V support
  • Maintains file and other data integrity for traditional and cloud-based systems
  • Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
  • Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
  • Participate in deploying and maintaining computer & device management/software push solutions
  • Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
  • Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
  • Perform procedures to support Compliance requirements (SOX, ISO, and other)
  • Fulltime
Read More
Arrow Right

Microsoft Dynamics365 and Power Platform Support Analyst

The Microsoft Dynamics 365 and Power Platform Support Analyst will be responsibl...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent must have technical skills in: Dynamics 365 (Customer Engagement/CRM)
  • Excellent development skills in plugins (C#) and JavaScript
  • Power Automate
  • Managing solutions using Azure DevOps pipelines.
  • A minimum of 3 years of experience
  • A strong attention to detail and excellent troubleshooting/problem solving skills.
  • The ability to work independently and as part of a development or service desk team.
  • Help to train and mentor more junior colleagues.
  • Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
  • BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing.
Job Responsibility
Job Responsibility
  • Supporting and enhancing the Dynamics 365 and Power Platform solutions for clients.
  • Undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector.
  • Leading the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service.
  • Building working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.
  • Working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests.
  • Working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
  • Troubleshooting and problem solving
  • picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
  • Working across a range of clients and industries.
  • Working with core technologies day-to-day: Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate.
What we offer
What we offer
  • A range of tailored benefits that support your physical, emotional, and financial wellbeing.
  • Continuous growth and development opportunities.
  • The opportunity to have flexible work options.
Read More
Arrow Right

Senior Research Analyst

This role is part of our Technology Business Unit, based in the vibrant cities o...
Location
Location
North Macedonia; Hungary , Skopje; Budapest
Salary
Salary:
Not provided
basicagency.com Logo
BASIC/DEPT®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience in research/insight/strategy roles (agency, consultancy, or client-side)
  • Strong qualitative expertise (interviews, ethnography, workshops, focus groups) and confidence leading sessions with clients
  • Solid quantitative capability: comfortable working with audience datasets and tools such as GWI, and able to learn new platforms quickly
  • Excellent synthesis and storytelling skills—able to turn complexity into simple, human, actionable narratives
  • Strong communication and presentation skills, including the ability to run stakeholder/client sessions
  • Highly organised and dependable, able to manage multiple projects at once without sacrificing quality
  • A collaborative, proactive “builder” who brings momentum, supports others, and helps shape how the research team operates
  • Curiosity about emerging technology (including AI) and how it can speed up and strengthen insight generation
  • Full working proficiency in the English language
  • Located and directly available to start working from our Skopje or Budapest offices
Job Responsibility
Job Responsibility
  • Lead research projects end-to-end (scoping, design, fieldwork, analysis, and delivery), choosing the right qualitative and/or quantitative methods for the brief
  • Plan and run interviews, ethnographies, workshops, focus groups, and other qualitative approaches that uncover real human behaviour
  • Use audience datasets and research tools (e.g. GWI and others) to build audience profiles, map behaviours, and support media and creative planning
  • Synthesize multiple sources (qual + quant + desk research) into clear narratives and practical recommendations for stakeholders and clients
  • Turn findings into direction that shapes brand strategy, media planning, creative development, and customer experience
  • Collaborate closely with strategists, creatives, media teams, data/tech specialists, and product teams to ensure insights land and are used
  • Own the end-to-end insight process for selected Category Signals clusters—shaping briefs with cluster/client leads and delivering monthly outputs
  • Translate top cluster/client questions into focused, answerable briefs, balancing trend scanning with category and client context
  • Help refine Category Signals into a format that is repeatable, efficient to produce, and easy to read and act on (not long reports)
  • Reuse and adapt cross-category themes (e.g. AI, profitability, sustainability) while keeping signals relevant to each category
What we offer
What we offer
  • Hybrid working policy
  • Stay happy and healthy with a contribution to your health through the OpenUp platform and access to a private health insurance
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
  • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
  • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities
Read More
Arrow Right
New

Concrete Construction Intern

The Construction Intern supports both the planning and execution phases of concr...
Location
Location
United States , Cincinnati
Salary
Salary:
Not provided
cecoconcrete.com Logo
Ceco Concrete Construction, LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • In the process of obtaining a Bachelor’s Degree in Civil Engineering, Construction Engineering, Construction Management, or related degree
  • Some knowledge of AutoCAD and/or BIM Modeling
  • Excellent communication and interpersonal skills
  • Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
  • Ability to travel and work for an extended period of time on projects outside of office area
Job Responsibility
Job Responsibility
  • Support the planning and estimating stage of projects to ensure the most efficient, safe, and economical form systems are incorporated into the project design
  • Assist with the preparation of accurate formwork layout drawings and erection instructions for field crews
  • Works closely with the project team monitoring the safety, cost, and scheduling of construction projects
  • Troubleshoots and resolves concerns regarding structural design with project team
  • Aids in the preparation of quantity surveys, formwork estimates, and project proposals
  • Assists in coordination of material purchases, deliveries, tracking, and forecasting, ensuring maximum utilization of Ceco’s physical resources
  • Manages special projects and completes all other duties as assigned or requested for the general support of the organization
What we offer
What we offer
  • Employee Assistance Program including discounts with major vendors & products
  • Career advancement opportunities with a stable well-established organization
  • Fulltime
Read More
Arrow Right
New

Retail Apprentice Travel Advisor

Here at TUI, you’ll find we’re an inclusive company with a culture of care and b...
Location
Location
United Kingdom , Telford
Salary
Salary:
8.05 GBP / Hour
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good knowledge of excellent customer service and a genuine passion to work within tourism
  • Dedicated to achieve, goals, targets and a Level 3 Travel Consultant qualification
  • Self-motivated and willing to act on feedback, remaining positive when faced with challenges
  • Willing to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and able to communicate effectively
  • Grade 9 – 4 GCSE or equivalent in both English and Maths
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.
Job Responsibility
Job Responsibility
  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Exceed your sales and objectives
  • Embrace change and rise to the challenges of a customer engaged role face to face and virtually
  • Investigate and resolve any question or complaint with your colleague network
  • Receive support and training on a variety of systems
  • Complete practical and written assignments via your online learning platform within your working week.
What we offer
What we offer
  • Commission scheme for exceeding targets
  • Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Health and Wellbeing support across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance.
  • Fulltime
Read More
Arrow Right
New

Account Specialist

We are looking for a dedicated Account Specialist to join our team in Mason, Ohi...
Location
Location
United States , Mason
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Accounts Payable (AP) processes
  • Experience in Accounts Receivable (AR) management
  • Strong knowledge of billing functions and procedures
  • Expertise in account reconciliation and accuracy
  • Solid understanding of general accounting principles and practices
Job Responsibility
Job Responsibility
  • Manage and update customer account information to ensure accuracy and reliability
  • Generate monthly and customized reports tailored to client needs
  • Maintain and optimize organizational systems for better efficiency
  • Lead and actively participate in client training sessions to enhance product understanding
  • Provide support to sales and account management teams for seamless client interactions
  • Collaborate with various departments to address and resolve client concerns
  • Assist in onboarding processes for new clients to ensure smooth transitions
  • Conduct outbound calls to clients to promote product adoption and engagement
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Concrete construction intern

The Construction Intern supports both the planning and execution phases of concr...
Location
Location
United States , New Orleans
Salary
Salary:
Not provided
cecoconcrete.com Logo
Ceco Concrete Construction, LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • In the process of obtaining a Bachelor’s Degree in Civil Engineering, Construction Engineering, Construction Management, or related degree
  • Some knowledge of AutoCAD and/or BIM Modeling
  • Excellent communication and interpersonal skills
  • Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
  • Ability to travel and work for an extended period of time on projects outside of office area
Job Responsibility
Job Responsibility
  • Support the planning and estimating stage of projects to ensure the most efficient, safe, and economical form systems are incorporated into the project design
  • Assist with the preparation of accurate formwork layout drawings and erection instructions for field crews
  • Works closely with the project team monitoring the safety, cost, and scheduling of construction projects
  • Troubleshoots and resolves concerns regarding structural design with project team
  • Aids in the preparation of quantity surveys, formwork estimates, and project proposals
  • Assists in coordination of material purchases, deliveries, tracking, and forecasting, ensuring maximum utilization of Ceco’s physical resources
  • Manages special projects and completes all other duties as assigned or requested for the general support of the organization
What we offer
What we offer
  • Employee Assistance Program including discounts with major vendors & products
  • Career advancement opportunities with a stable well-established organization
  • Fulltime
Read More
Arrow Right
New

Service Operations Manager

Provide direct supervision, leadership, coaching, and daily direction for a mult...
Location
Location
United States , Downey
Salary
Salary:
104000.00 - 143000.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree required
  • 5+ years supervisory experience (related industry preferred)
  • Ability to travel overnight and up to 30% within the assigned area
  • Proficient computer skills in Microsoft Office
  • Proven competence in communicating vision and aligning staff’s performance, while establishing goals and standards to coach, develop, recognize and reward
  • Demonstrated ability in building customer relationships, working as an excellent teammate, and following-up & following through
  • Live within geographic area assigned or willing to relocate
Job Responsibility
Job Responsibility
  • Provide direct supervision, leadership, coaching, and daily direction for a multi-site (geographically disbursed) staff
  • Overall responsibility for training and performance within safety, customer satisfaction, continuous improvement, achievement of performance metrics and following all SOPs and work instructions for a technical and customer service focused team
  • Establish strong communication links with the internal sales team to review financial and profitability goals, customer service plans and growth opportunities across the rental, purchased and Asset Advantage businesses
  • Accountable for the achievement of revenue generation through Fee for Service (FFS) targets and service contract renewals, achievement of set cost targets, customer satisfaction, associate development, and operational improvements
  • Provide supervision, leadership, and mentoring for single and multi-site locations with 7 to 28 non-exempt and exempt associates - including recruiting, hiring, training and developing
  • Establish reputable working relationships with sales colleagues, as well as with other departments, external customers and suppliers to ensure strategic cross-functional collaboration and success
  • Conduct biannual/annual performance reviews to ensure performance expectations are set and performed
  • Be a change champion by developing associates and establish an environment for open and proactive communication
  • Achieve operational results by achieving all key performance metrics in the areas of safety, development, customer satisfaction, operations improvements and cost containment to reassess priorities and realign goals
  • Develop key project plans to support personnel and equipment requirements
What we offer
What we offer
  • Healthcare Insurance
  • 401K
  • Paid Time Off
  • Parental Leave
  • Employee Stock Purchase Plan
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Fulltime
Read More
Arrow Right