This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment.
Job Responsibility:
Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques
Identify problems by actively listening to users and conducting thorough research
Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided
Record detailed information about issues and resolutions in the ticketing system
Escalate advanced technical concerns to senior team members when necessary
Build and maintain a comprehensive understanding of company technology and support procedures
Stay informed about emerging technologies and incorporate new knowledge into daily tasks
Requirements:
At least 1 year of experience in a technical support or related role
Solid knowledge of computer hardware and software systems
Proven ability to diagnose and resolve technical issues effectively
Strong communication skills, both verbal and written, with a customer-focused approach
Capability to handle multiple tasks and work independently in a fast-paced setting
Familiarity with ticketing systems and experience in basic troubleshooting
Understanding of basic network troubleshooting concepts