Junior Help Desk Analyst Job at Robert Half (Lexington)

IT Service Desk Analyst

Provide technical support and maintain IT systems and hardware for an aerospace ...

Location

United States , San Jose

Salary:

95000.00 - 113000.00 USD / Year

Archer Aviation

Expiration Date

Until further notice

Requirements

1+ years of related IT work experience
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced, agile environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

Job Responsibility

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
Provide A/V support
Maintains file and other data integrity for traditional and cloud-based systems
Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support Compliance requirements (SOX, ISO, and other)

Fulltime

Junior Help Desk Analyst

We are looking for a Junior Help Desk Analyst to join our team in Lexington, Mas...

Location

United States , Lexington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a technical support or related role
Solid knowledge of computer hardware and software systems
Proven ability to diagnose and resolve technical issues effectively
Strong communication skills, both verbal and written, with a customer-focused approach
Capability to handle multiple tasks and work independently in a fast-paced setting
Familiarity with ticketing systems and experience in basic troubleshooting
Understanding of basic network troubleshooting concepts

Job Responsibility

Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques
Identify problems by actively listening to users and conducting thorough research
Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided
Record detailed information about issues and resolutions in the ticketing system
Escalate advanced technical concerns to senior team members when necessary
Build and maintain a comprehensive understanding of company technology and support procedures
Stay informed about emerging technologies and incorporate new knowledge into daily tasks

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

It Support/Servicedesk

This role keeps Personify Health running supporting employees across the globe w...

Location

United States , Tempe

Salary:

65000.00 - 70000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Associate’s degree, or equivalent, in computer science or related discipline
3–5 years of IT desktop support experience, including network support and MS Windows applications
A+ Certificate
Must reside in Arizona
Microsoft Office 365 administration
Active Directory and Azure Active Directory
Windows and Mac client operating systems
Experience troubleshooting networking issues (TCP/IP, DNS, DHCP)
Hands-on experience with device management tools (Intune, SCCM, JAMF, or similar)
LAN/WAN/WLAN networking

Job Responsibility

Provide Tier 1 and Tier 2 support to internal users across a global environment
Act as an escalation point for complex technical issues and critical incidents
Mentor and support junior analysts, helping develop their technical skills
Troubleshoot and resolve issues across hardware, software, and networking
Support and administer core systems including Office 365, Active Directory, Azure, and Intune
Respond to and manage support tickets within SLA (4-hour response, 24-hour resolution/escalation)
Support office technology, meeting rooms, and AV systems across locations
Identify and implement improvements to service desk processes and workflows
Help automate routine IT tasks to improve efficiency
Maintain system documentation, service catalog, and best practices

What we offer

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO
Mental health support
Retirement planning
Financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture

Fulltime

Business Analyst - Patient Portal

If you're ready to be part of our legacy of hope and innovation, we encourage yo...

Location

United States of America , Palo Alto

Salary:

55.85 - 74.00 USD / Hour

Stanford Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in related field: COMPUTER SCIENCE, INFORMATION SYSTEMS OR A DIRECTLY RELATED FIELD OF ENGINEERING
Certification in relevant applications
Three (3) to Five (5) years of progressively responsible and directly related work experience in healthcare or technology related work environment
Ability to work in server operating systems such as AIX and Windows Server 2003 and 2008
Strong UNIX shell scripting skills
Strong WinBatch scripting skills
Mid-level Microsoft Office skills
Ability to diagnose and resolve complex technology problems
Ability and desire to learn specialized and advanced technology solutions
Ability to establish a set of tasks and activities associated with an intended outcome and timeline

Job Responsibility

Provide tier-2 support of application incidents reported through the help desk
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Perform daily monitoring of applications in production use
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Modify tables/master files, make additions and changes and provide guidance to junior team members on these activities
Implement changes using documented procedures that are compliant with department’s policies and procedures
Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
Work with and mentor junior staff members to document workflows
Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications

Fulltime

Microsoft Dynamics365 and Power Platform Support Analyst

The Microsoft Dynamics 365 and Power Platform Support Analyst will be responsibl...

Location

United Kingdom , Birmingham

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent must have technical skills in: Dynamics 365 (Customer Engagement/CRM)
Excellent development skills in plugins (C#) and JavaScript
Power Automate
Managing solutions using Azure DevOps pipelines.
A minimum of 3 years of experience
A strong attention to detail and excellent troubleshooting/problem solving skills.
The ability to work independently and as part of a development or service desk team.
Help to train and mentor more junior colleagues.
Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing.

Job Responsibility

Supporting and enhancing the Dynamics 365 and Power Platform solutions for clients.
Undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector.
Leading the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service.
Building working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.
Working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests.
Working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
Troubleshooting and problem solving
picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
Working across a range of clients and industries.
Working with core technologies day-to-day: Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate.

What we offer

A range of tailored benefits that support your physical, emotional, and financial wellbeing.
Continuous growth and development opportunities.
The opportunity to have flexible work options.

Senior Business Systems Analyst

The Business Senior Systems Analyst I supports core functions of the hospital's ...

Location

United States of America

Salary:

59.21 - 78.43 USD / Hour

Stanford Health Care

Expiration Date

Until further notice

Requirements

Workday Finance & Supply Chain Management
certification preferred
Workday Reporting
5+ years Functional experience
Bachelor's Degree in Computer Science, Information Systems or a directly related field of Engineering
5 plus years of supporting process flow, configuration design and integration of complex Supply Chain Management (SCM) systems i.e. Workday, Lawson
Experience with Workday SCM software, Lawson, strongly preferred
Strong technical and business operations background
Knowledge of SDLC, Agile and other software development methodologies
Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring tools, job scheduling tools, high availability and disaster recovery technologies

Job Responsibility

Provide tier-2 support of application incidents reported through the help desk
including 24/7 on call coverage as required
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Implement changes using documented procedures that are compliant with department’s policies and procedures
Work with and mentor junior staff members to document workflows
Act as a technology subject matter expert and clearly communicate technical concepts in business terms
Perform a major role in complex software upgrade initiatives
Lead small to medium complexity new software installations and enhancement requests
Maintain up-to-date project documents for all initiatives

Fulltime

Desktop Support Analyst

We’re looking for a Desktop Support Analyst who enjoys solving problems, support...

Location

United States , Wayzata

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience in a desktop support, or end-user support environment
Strong experience supporting Microsoft-based environments, including Microsoft 365
Working knowledge of device management tools such as Intune
PowerShell scripting experience
Experience supporting laptops, desktops, mobile devices, printers, and peripherals
Ability to troubleshoot issues independently and escalate appropriately when needed
Strong communication skills with the ability to support users at all levels of the organization
Customer-focused mindset with a sense of urgency and accountability
Comfortable managing multiple priorities in a fast-paced support environment
Interest in process improvement, documentation, and continuous learning

Job Responsibility

Provide day-to-day support for laptops, desktops, peripherals, and end-user software
Respond to and manage help desk tickets, keeping users informed through resolution
Help administer the ticketing system, including ticket routing and prioritization
Support employee onboarding and offboarding, including device setup and workstation readiness
Assist with mobile devices, printers, and corporate print services
Maintain accurate inventory of IT equipment and supplies
Document procedures and help improve support processes and services
Partner with vendors, consultants, or contractors on assigned initiatives
Support junior team members with technical guidance and best practices
Participate in upgrades, changes, or maintenance that may occur outside standard hours

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Desktop Support Analyst

We’re looking for a Desktop Support Analyst who enjoys solving problems, support...

Location

United States , Wayzata

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience in a desktop support, or end-user support environment
Strong experience supporting Microsoft-based environments, including Microsoft 365
Working knowledge of device management tools such as Intune
PowerShell scripting experience
Experience supporting laptops, desktops, mobile devices, printers, and peripherals
Ability to troubleshoot issues independently and escalate appropriately when needed
Strong communication skills with the ability to support users at all levels of the organization
Customer-focused mindset with a sense of urgency and accountability
Comfortable managing multiple priorities in a fast-paced support environment
Interest in process improvement, documentation, and continuous learning

Job Responsibility

Provide day-to-day support for laptops, desktops, peripherals, and end-user software
Respond to and manage help desk tickets, keeping users informed through resolution
Help administer the ticketing system, including ticket routing and prioritization
Support employee onboarding and offboarding, including device setup and workstation readiness
Assist with mobile devices, printers, and corporate print services
Maintain accurate inventory of IT equipment and supplies
Document procedures and help improve support processes and services
Partner with vendors, consultants, or contractors on assigned initiatives
Support junior team members with technical guidance and best practices
Participate in upgrades, changes, or maintenance that may occur outside standard hours

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Junior Help Desk Analyst

Robert Half

Location:
United States , Lexington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

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