Junior Help Desk Analyst Job at Robert Half (Lexington)

Junior Help Desk Analyst

We are looking for a Junior Help Desk Analyst to join our team in Lexington, Mas...

Location

United States , Lexington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a technical support or related role
Solid knowledge of computer hardware and software systems
Proven ability to diagnose and resolve technical issues effectively
Strong communication skills, both verbal and written, with a customer-focused approach
Capability to handle multiple tasks and work independently in a fast-paced setting
Familiarity with ticketing systems and experience in basic troubleshooting
Understanding of basic network troubleshooting concepts

Job Responsibility

Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques
Identify problems by actively listening to users and conducting thorough research
Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided
Record detailed information about issues and resolutions in the ticketing system
Escalate advanced technical concerns to senior team members when necessary
Build and maintain a comprehensive understanding of company technology and support procedures
Stay informed about emerging technologies and incorporate new knowledge into daily tasks

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Sr. Service Desk Analyst

Support services provide high quality operational and technical application and ...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fully fluent in English
Experience in either a technical or customer service support environment, preferably high-volume inbound calls
Excellent interpersonal and communication skills
Extensive problem-solving skills

Job Responsibility

Serve as the first point of contact for IT support via phone, email, or ticketing system
Log, categorize, and prioritize incidents or requests, ensuring accurate documentation
Troubleshoot hardware, software, and network issues, resolving them within defined SLAs
Escalate unresolved issues to L2/L3 teams with clear diagnostic notes and follow up to ensure closure
Mentor and support junior service desk analysts in handling technical and procedural queries
Maintain and update knowledge base articles and standard operating procedures
Monitor recurring incidents and contribute to root cause analysis and resolution efforts
Ensure compliance with IT security policies and service management protocols
Perform Daily BAU tasks and help the DTL with any ad hoc tasks
Continually protect the PMC brand by ensuring an awareness of the impact of non-delivery on PMC’s reputation with the client

IT Service Desk Analyst

Provide technical support and maintain IT systems and hardware for an aerospace ...

Location

United States , San Jose

Salary:

95000.00 - 113000.00 USD / Year

Archer Aviation

Expiration Date

Until further notice

Requirements

1+ years of related IT work experience
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced, agile environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

Job Responsibility

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
Provide A/V support
Maintains file and other data integrity for traditional and cloud-based systems
Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support Compliance requirements (SOX, ISO, and other)

Fulltime

Telephony Analyst - CCaaS (Contact Center as a Service)

Stanford Health Care is seeking an experienced CCaaS Telephony Analyst to join o...

Location

United States , NEWARK

Salary:

55.85 - 74.00 USD / Hour

Stanford Health Care

Expiration Date

Until further notice

Requirements

Hands-on experience with CCaaS (Contact Center as a Service) solutions
Experience in designing, configuring, implementing, and supporting CCaaS platform (Contact Center as a Service)
Strong Understanding of Voice Call Flows, Cloud VoIP, Video, PSTN Calling and Softphones for Contact Center
In-depth knowledge of routing strategies for Voice, Chat, SMS / Text, Video and Fax
Advanced Contact Center Configuration proficiency for Voice, Chat, SMS / Text, Video, Fax and API Integrations
Experience with designing Contact Center Call Flows & work flows for an excellent Patient / Customer Experience leveraging a CCaaS platform
Experience working in environments with high availability and scalability needs
Bachelor's Degree in Computer Science, Information Systems or a directly related field of engineering
Three (3) to Five (5) years of progressively responsible and directly related work experience in healthcare or technology related work environment
Ability to work in server operating systems such as AIX and Windows Server 2003 and 2008

Job Responsibility

Provide tier-2 support of application incidents reported through the help desk
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Perform daily monitoring of applications in production use
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Modify tables/master files, make additions and changes and provide guidance to junior team members on these activities
Implement changes using documented procedures that are compliant with department’s policies and procedures
Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
Work with and mentor junior staff members to document workflows
Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications

Fulltime

It Support/Servicedesk

This role keeps Personify Health running supporting employees across the globe w...

Location

United States , Tempe

Salary:

65000.00 - 70000.00 USD / Year

Personify Health

Expiration Date

Until further notice

Requirements

Associate’s degree, or equivalent, in computer science or related discipline
3–5 years of IT desktop support experience, including network support and MS Windows applications
A+ Certificate
Must reside in Arizona
Microsoft Office 365 administration
Active Directory and Azure Active Directory
Windows and Mac client operating systems
Experience troubleshooting networking issues (TCP/IP, DNS, DHCP)
Hands-on experience with device management tools (Intune, SCCM, JAMF, or similar)
LAN/WAN/WLAN networking

Job Responsibility

Provide Tier 1 and Tier 2 support to internal users across a global environment
Act as an escalation point for complex technical issues and critical incidents
Mentor and support junior analysts, helping develop their technical skills
Troubleshoot and resolve issues across hardware, software, and networking
Support and administer core systems including Office 365, Active Directory, Azure, and Intune
Respond to and manage support tickets within SLA (4-hour response, 24-hour resolution/escalation)
Support office technology, meeting rooms, and AV systems across locations
Identify and implement improvements to service desk processes and workflows
Help automate routine IT tasks to improve efficiency
Maintain system documentation, service catalog, and best practices

What we offer

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO
Mental health support
Retirement planning
Financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture

Fulltime

Desktop Support Analyst

We’re looking for a Desktop Support Analyst who enjoys solving problems, support...

Location

United States , Wayzata

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience in a desktop support, or end-user support environment
Strong experience supporting Microsoft-based environments, including Microsoft 365
Working knowledge of device management tools such as Intune
PowerShell scripting experience
Experience supporting laptops, desktops, mobile devices, printers, and peripherals
Ability to troubleshoot issues independently and escalate appropriately when needed
Strong communication skills with the ability to support users at all levels of the organization
Customer-focused mindset with a sense of urgency and accountability
Comfortable managing multiple priorities in a fast-paced support environment
Interest in process improvement, documentation, and continuous learning

Job Responsibility

Provide day-to-day support for laptops, desktops, peripherals, and end-user software
Respond to and manage help desk tickets, keeping users informed through resolution
Help administer the ticketing system, including ticket routing and prioritization
Support employee onboarding and offboarding, including device setup and workstation readiness
Assist with mobile devices, printers, and corporate print services
Maintain accurate inventory of IT equipment and supplies
Document procedures and help improve support processes and services
Partner with vendors, consultants, or contractors on assigned initiatives
Support junior team members with technical guidance and best practices
Participate in upgrades, changes, or maintenance that may occur outside standard hours

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Desktop Support Analyst

We’re looking for a Desktop Support Analyst who enjoys solving problems, support...

Location

United States , Wayzata

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience in a desktop support, or end-user support environment
Strong experience supporting Microsoft-based environments, including Microsoft 365
Working knowledge of device management tools such as Intune
PowerShell scripting experience
Experience supporting laptops, desktops, mobile devices, printers, and peripherals
Ability to troubleshoot issues independently and escalate appropriately when needed
Strong communication skills with the ability to support users at all levels of the organization
Customer-focused mindset with a sense of urgency and accountability
Comfortable managing multiple priorities in a fast-paced support environment
Interest in process improvement, documentation, and continuous learning

Job Responsibility

Provide day-to-day support for laptops, desktops, peripherals, and end-user software
Respond to and manage help desk tickets, keeping users informed through resolution
Help administer the ticketing system, including ticket routing and prioritization
Support employee onboarding and offboarding, including device setup and workstation readiness
Assist with mobile devices, printers, and corporate print services
Maintain accurate inventory of IT equipment and supplies
Document procedures and help improve support processes and services
Partner with vendors, consultants, or contractors on assigned initiatives
Support junior team members with technical guidance and best practices
Participate in upgrades, changes, or maintenance that may occur outside standard hours

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Business Analyst - Patient Portal

If you're ready to be part of our legacy of hope and innovation, we encourage yo...

Location

United States of America , Palo Alto

Salary:

55.85 - 74.00 USD / Hour

Stanford Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in related field: COMPUTER SCIENCE, INFORMATION SYSTEMS OR A DIRECTLY RELATED FIELD OF ENGINEERING
Certification in relevant applications
Three (3) to Five (5) years of progressively responsible and directly related work experience in healthcare or technology related work environment
Ability to work in server operating systems such as AIX and Windows Server 2003 and 2008
Strong UNIX shell scripting skills
Strong WinBatch scripting skills
Mid-level Microsoft Office skills
Ability to diagnose and resolve complex technology problems
Ability and desire to learn specialized and advanced technology solutions
Ability to establish a set of tasks and activities associated with an intended outcome and timeline

Job Responsibility

Provide tier-2 support of application incidents reported through the help desk
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Perform daily monitoring of applications in production use
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Modify tables/master files, make additions and changes and provide guidance to junior team members on these activities
Implement changes using documented procedures that are compliant with department’s policies and procedures
Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
Work with and mentor junior staff members to document workflows
Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications

Fulltime

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Junior Help Desk Analyst

Job Description

Job Responsibility

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What we offer

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