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Junior Engineer 2nd Line

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Vodafone

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Location:
Italy , Roma

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility:

  • Support 2nd Line Operations for OSS tools in a multi-vendor environment
  • Responsible for preventive and corrective troubleshooting, ensuring service quality and continuity for OSS applications
  • Collaborate with Engineering and 1st Line Operations to develop procedures for alarm analysis and fault elimination
  • Assist with data configuration, software rollout, and integration activities
  • Administer provisioning and monitoring platforms, plus critical OSS applications
  • Troubleshoot faults and implement corrective actions, engaging with 3rd party support as needed
  • Perform daily monitoring and health checks
  • contribute to incident detection and system optimization
  • Participate in projects, process improvements, and configuration verification
  • Interact with technical staff, NOC engineers, and other Service Delivery teams

Requirements:

  • University degree in Electronics, Telecommunications, IT, or Computer Science
  • Minimum 1 year experience in server/application operations and maintenance
  • Minimum 1 year experience with Linux OS and database operations
  • Ability to create technical instructions/procedures and provide 2nd level support for OSS applications
  • Knowledge of Linux OS, application/database administration, and telecom protocols
  • Support service request fulfillment and system/software rollouts
  • Exposure to virtualization technologies (VMware vSphere/ESX, Microsoft Azure)
  • Teamwork orientation
  • proficient English (spoken/written)
  • Applying ITIL-aligned operational practices including role/access management, adherence to security, change, and release standards, as well as maintaining accurate documentation (KEDB, inventories, operational guides, and workarounds) to ensure compliance, continuity, and controlled service operations
  • Ensuring effective service delivery through proactive monitoring and reporting, clear communication with stakeholders and partners, and coordinated escalation processes to maintain SLA performance and quickly resolve incidents
  • Strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM)
  • Confident handling of ticket systems and auto-routing

Nice to have:

Willingness to learn programming/scripting languages (experience is a plus)

Additional Information:

Job Posted:
January 20, 2026

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