Junior Engineer 2nd Line

• Support 2nd Line Operations for OSS tools in a multi-vendor environment
• Responsible for preventive and corrective troubleshooting, ensuring service quality and continuity for OSS applications
• Collaborate with Engineering and 1st Line Operations to develop procedures for alarm analysis and fault elimination
• Assist with data configuration, software rollout, and integration activities
• Administer provisioning and monitoring platforms, plus critical OSS applications
• Troubleshoot faults and implement corrective actions, engaging with 3rd party support as needed
• Perform daily monitoring and health checks
• contribute to incident detection and system optimization
• Participate in projects, process improvements, and configuration verification
• Interact with technical staff, NOC engineers, and other Service Delivery teams

• University degree in Electronics, Telecommunications, IT, or Computer Science
• Minimum 1 year experience in server/application operations and maintenance
• Minimum 1 year experience with Linux OS and database operations
• Ability to create technical instructions/procedures and provide 2nd level support for OSS applications
• Knowledge of Linux OS, application/database administration, and telecom protocols
• Support service request fulfillment and system/software rollouts
• Exposure to virtualization technologies (VMware vSphere/ESX, Microsoft Azure)
• Teamwork orientation
• proficient English (spoken/written)
• Applying ITIL-aligned operational practices including role/access management, adherence to security, change, and release standards, as well as maintaining accurate documentation (KEDB, inventories, operational guides, and workarounds) to ensure compliance, continuity, and controlled service operations
• Ensuring effective service delivery through proactive monitoring and reporting, clear communication with stakeholders and partners, and coordinated escalation processes to maintain SLA performance and quickly resolve incidents
• Strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM)
• Confident handling of ticket systems and auto-routing

Willingness to learn programming/scripting languages (experience is a plus)