Junior Engineer 1st Line

• Provide 1st Line technical support for live IT systems across Vodafone OpCos and joint ventures
• Support the development, implementation, modification, and testing of software and hardware solutions for telecom IT systems and applications
• Identify, develop, and implement solutions to resolve software and hardware issues raised by Vodafone OpCos
• Apply changes to existing software systems or develop new software components to maintain system functionality and performance
• Escalate highly complex software or hardware faults to senior engineers or 2nd Line teams when issue severity or timelines require it
• Perform analytical and technical activities to support the development, testing, and modification of IT systems used in mobile and fixed telecommunications
• Contribute to: Custom software development and adaptation
• Software and hardware fault remediation
• Software and hardware performance evaluation
• Adapt software packages using machine‑level programming languages to help stabilise telecom networks
• Detect, analyse, and troubleshoot defects in GSM, UMTS, LTE, and 5G networks by modifying or adapting software packages based on technical specifications and design guidelines
• Escalate cases that exceed complexity or time thresholds to higher technical support level

• Proficient in written and spoken English
• Understanding of operating systems, databases, and IT applications used in mobile and fixed telecommunications
• Basic technical knowledge of 2G/3G/4G/5G and networking
• Experience collaborating with diverse technical teams and delivering strong stakeholder communication
• University degree, preferably in a technical field (e.g., Electronics and Telecommunications, Automation and Computers, Computer Science, or related areas)

Knowledge of an additional widely spoken European language is an advantage

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
• Special Paternal Program - 4 months of paid paternity leave