Junior Digital Customer Service Specialist

• Respond to customer inquiries through email, phone, chat, messaging platforms, and social media
• Provide accurate, friendly, and timely support, meeting service standards and SLA targets
• Solve basic customer issues and escalate more complex cases to senior specialists or second‑level support
• Collaborate closely with colleagues across Customer Service, Digital, and Operations teams
• Use CRM and ticketing systems to log, track, and update customer requests
• Support the maintenance of FAQs, knowledge bases, and self‑service materials
• Collect and report customer feedback and contribute ideas for improving customer journeys
• Participate in training, coaching, and ongoing skill development
• Follow established processes, service guidelines, and quality standards

• Fluency in English and French (written and spoken)
• Familiarity with computer applications, including MS Office
• Strong communication and interpersonal skills
• Customer‑focused mindset and positive, proactive attitude
• Problem‑solving approach and willingness to learn
• Ability to work effectively as part of a team

Prior customer service experience is a plus but not required

• Work in a pet‑friendly office - bring your dog to the office!
• Multisport card
• Private medical care
• Lunch card
• Office parking options
• Annual bonus
• Discounts on our products
• Collaborative, supportive, and inclusive culture