Junior Deputy Manager Job at Monica Vinader (London)

Job Description

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Job Responsibility

Support the Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
Driving sales and exceeding targets through exceptional customer service and building a client business
People management and coaching to deliver the above
Maximising store efficiency through operations management
Deliver sales budget at your location through driving store and team KPIs
Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training to deliver these
Manage the team in accordance with company policy and procedures
Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers
Execute visual merchandising guidelines to a high standard
Ensure in store experience (Concession cleanliness) is in line with the guidelines and Brand standard
Maintain an accurate stock file
Ensure accurate payment processing and cash handling
Ensure the appropriate processing of in-store services (including engraving, and aftercare)

Requirements

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment
Ability to document your authorisation to work in the United Kingdom

Nice to have

You are a doer
You’re a team player
You’re humble
You are honest, straightforward and transparent
You are a good teacher/mentor (approachable and accessible)
You want to get your hands dirty
You solve problems
You are resilient
You are flexible
You are entrepreneurial, smart, and passionate
If you don't know something, you say so. Then go figure it out quickly
You love working in a creative environment
You have a sense of humour
You are an insatiable learner

What we offer

Generous staff discount for personal use and friends and family discount code
Workplace pension scheme
Paid volunteering days to support charitable causes
Perkbox flexi points every month for discounts with other brands
Length of service awards for key milestones one, three, five and ten years
Tech scheme and cycle to work scheme
Financial Assistance - Loan / Advance payments
Private healthcare
Life Assurance
Employee Assistance Programme 24/7

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Junior Deputy Manager

Job Description

Job Responsibility

Requirements

Nice to have

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