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Team Internet Logo Team Internet · Customer Service

Junior Customer Support Manager

Poland, Kraków Employment contract 5500.00 - 6100.00 PLN / Month · Job Posted May 05, 2026
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Job Description

Junior Customer Support Manager. Voluum is a leading SaaS platform for performance marketing analytics and part of Team Internet Group, a global provider of digital solutions across domains, advertising, and online marketing. Serving thousands of professional marketers worldwide, Voluum processes billions of events and more than $2.8B in attributed revenue annually, operating at the intersection of ad‑tech, data analytics, and marketing automation. The customer’s satisfaction is the heartbeat of every thriving company. If your customer isn’t fully supported, how can your business truly succeed? That’s why the role of Junior Customer Support Manager within the Customer Support Team is crucial for the company and requires a motivated, can-do attitude. If you’re looking for a lot of learning, multitasking, and never being bored at work framed within a supportive, cooperation-driven team, this is the job for you!

Job Responsibility

  • Customer Support: Provide first-line support for existing clients via email and live chat
  • troubleshoot and resolve customer issues efficiently.
  • Onboarding calls and technical support: Assist all customers during calls with setup guidance, technical questions, product integration across platforms and websites, and troubleshooting
  • Feedback & Communication: Collect and relay customer feedback to relevant teams to support ongoing improvements.
  • Customer Experience: Ensure a positive customer experience through timely and effective communication.
  • Collaboration: Work closely with the sales, developers, product management and account management teams to maximize new business opportunities and ensure a seamless customer journey.

Requirements

  • Fluent English, both written and spoken
  • Highly organized, dedicated, and possessing a strong work ethic
  • A positive, can-do attitude
  • Experience with Freshdesk (or similar)
  • Communication tools such as Slack, Teams
  • Familiarity with tracking concepts — pixels, postbacks, basic knowledge about page building – HTML, link insertion, dev-tools etc.
  • Basic understanding of internet marketing and willingness to deepen the technical knowledge
  • Willingness to learn and continuously improve skills and knowledge
  • Ability to provide excellent customer service
  • Courage: confidence in making independent decisions aimed at helping clients effectively.
  • Understanding of e-commerce, iGaming and affiliate program models
  • Additional language
  • “Outside of the box” thinking
  • Experience in Customer Success/Support in IT or SaaS environments is preferred but not required

Nice to have

  • Understanding of e-commerce, iGaming and affiliate program models
  • Additional language
  • “Outside of the box” thinking
  • Experience in Customer Success/Support in IT or SaaS environments is preferred but not required

What we offer

  • 6 fully compensated training days per year
  • personal training budget
  • access to online training platforms
  • Christmas parties
  • family picnics
  • company trips
  • monthly breakfast
  • fruits and vegetables at the office
  • awesome coffee
  • private healthcare
  • life insurance
  • MediCover Sport card
  • NAIS (benefit program)
  • free parking
  • standing desks
  • game room
  • library
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