Junior Customer Success Manager

We’re Atom Learning and our mission is to help every child reach their potential. We use machine learning and a visually engaging tech platform to bring a fun, high-quality and personalised learning experience into every child’s home. We combine exceptional teacher-made content with cutting-edge technology to provide fantastic affordable education to all learners globally, regardless of background. We’re one of Europe’s fastest-growing EdTech companies. Since 2018 we’ve grown from a startup of four friends to almost 110 people. Our brilliant colleagues include specialists across education, engineering, product, learning design and marketing. We’re remote-first! While our main office is in London, our team is composed of over 110 people (and counting) working from 10 countries. The role: Atom Learning is looking for a talented junior customer success manager to join the team. You will be responsible for supporting and engaging with customers directly at every point in their subscription journey. You will be responsible for ensuring customers receive quick, informative and professional responses to queries and questions over email, LiveChat, social media and telephone. You will work with the wider Customer Success, marketing and growth teams to develop strategies that improve conversions and maximise customer LTV. You will establish and maintain efficient processes and optimise client engagement in order to delight and exceed the expectations of our customers. You will be an advocate for our customers, ensuring that their feedback and changing needs are communicated effectively to the wider company.