CrawlJobs Logo

Junior Customer Success Executive

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Hull

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

GlobalData is one of the world’s largest data and insight solution providers in the world. We work globally across 5,000 companies across sixteen primary industries including; healthcare, consumer, technology, financial services and construction. At GlobalData we decode uncertainties and cut through noise to provide timely and actionable solutions to our clients through unique data and expert analysis. The customer success team has grown from 5 to 70+ in the last 2 years and is now looking to expand once again in 2026 with a new team dedicated to the Professional Services space which aligns as part of our growth strategy to deliver world class service to all our customers. We’re looking for enthusiastic, hungry and relationship-driven individuals to join the team. As a member of our EMEA team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the worlds top businesses every day. The Customer Success Executive role is focused on service delivery, ensuring that clients use and receive value from their service with us.

Job Responsibility:

  • Proactively build relationships with our clients to ensure they see the full value in our services and are getting the best return on their investment with us
  • Support the retention of our customers with regular interaction to help them overcome their challenges
  • Work crossfunctionally with our research teams to answer our client’s most pressing questions in a timely way
  • Develop an indepth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement
  • Partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so
  • Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success

Requirements:

  • Bachelor's degree AND/or 2-4 years’ work experience in a client facing/service role
  • Goal orientated with a positive & energetic attitude to working with clients & building relationships
  • Demonstrated intellectual curiosity
  • A passion for personal and team development and works well independently
  • Excellent oral and written communication skills
  • Demonstrated ability to meet deadlines and have excellent attention to detail
  • Well defined prioritisation and organisational skills
  • Salesforce and Microsoft Office experience preferred
What we offer:
  • A simple roadmap to working with some of the biggest companies across 16+ of the world’s largest industries
  • A company & management team that loves to develop & promote internally as we build new teams and continue the growth roadmap!
  • The chance to make a visible and rewarding impact to our customers experience with GlobalData
  • The opportunity to join a new global team and be the first point of contact to delight our customers
  • The potential for international travel and relocation with offices worldwide

Additional Information:

Job Posted:
January 21, 2026

Work Type:
Hybrid work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Junior Customer Success Executive

Customer Success Manager

Wunder Mobility builds the software that powers shared mobility worldwide. Our p...
Location
Location
Germany , Hamburg
Salary
Salary:
Not provided
wundermobility.com Logo
Wunder Mobility
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in B2B SaaS in Customer Success, Account Management, or Consulting
  • Track record of managing enterprise accounts and driving measurable outcomes
  • Strong understanding of SaaS metrics and customer lifecycle management
  • Excellent communication, presentation, and stakeholder management skills
  • Minimum C1 German language skills and strong business English
  • Ability to collaborate across functions and cultures
  • A proactive, problem-solving mindset with high ownership
Job Responsibility
Job Responsibility
  • Act as the main point of contact for our enterprise and growth accounts in German speaking markets (and others)
  • Drive customer onboarding, training, and adoption of our platform
  • Develop success plans and track business outcomes for each customer
  • Take full end-to-end ownership of customer tickets, escalations, and daily operations
  • Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell
  • Manage renewals and mitigate churn risks
  • Represent the customer voice internally, influencing product priorities
  • Lead QBRs and strategy workshops with client executives
  • Mentor junior Customer Success Managers and help shape best practices
What we offer
What we offer
  • A stable, international career in a profitable and growing SaaS company
  • Direct impact: your work influences how millions of people move in cities worldwide
  • Hybrid/remote flexibility (depending on location)
  • 25 days of vacation + workation opportunities
  • A high-trust, senior team where decisions are made quickly and your impact is visible
  • Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role
  • Fulltime
Read More
Arrow Right

Strategic Account Executive

The role involves steering the utilization of various products and services for ...
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of quota-carrying Enterprise Software Sales Experience
  • Experience driving transformation deals in large global accounts with multi-million dollar spend thresholds
  • Experience engaging and building C-level and other executive relationships
  • Experience navigating complex procurement processes with multiple stakeholders and complex purchasing needs
  • Proficient in leading and guiding a highly matrixed support team across geographies, getting cross functional teams aligned and marching toward the same goals
  • Experience managing key customer relationships and closing strategic sales opportunities
  • Extensive experience utilizing a CRM to achieve and correlate key performance metrics
  • Building and leading territory & strategic account plans
  • Experience leading or coordinating accounts to drive successful customer outcomes
  • Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities
Job Responsibility
Job Responsibility
  • Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring high bar of customer success
  • Be the main Atlassian point of contact or escalation point for designated strategic Accounts
  • Developing and implementing strategic sales plans to acquire and retain high-value accounts
  • Identifying key decision-makers within target accounts and building strong relationships with them
  • Building and maintaining relationships with C-level and other executive relationships
  • Understanding the business objectives and challenges of potential customers and positioning solutions to address their needs
  • Collaborating with internal teams, Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline sales processes and enhance overall customer satisfaction
  • Leading complex negotiations and contract discussions with customers
  • Conducting market research and staying informed about industry trends to identify new opportunities and maintain a competitive edge
  • Providing regular updates and forecasts on sales performance to senior management
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
  • Proven track record managing multiple complex, cross-functional programs simultaneously
  • Strong organizational skills with expertise in planning, risk management, and change management
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
  • The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
  • Authorized to work in the country of employment
Job Responsibility
Job Responsibility
  • Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
  • Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
  • Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
  • Manage interdependencies across customer programs and prioritize initiatives to maximize impact
  • Act as a strategic advisor and escalation point for customer programs
  • Partner with customer executives and project sponsors to align strategic objectives
  • Facilitate executive business reviews, steering committees, and success assessments
  • Represent PagerDuty in customer meetings and strategic planning sessions
  • Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
  • Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Product Configuration Specialist

The Menu Design & Development Specialist leads the configuration, optimization, ...
Location
Location
Poland , Krakow
Salary
Salary:
8000.00 - 10000.00 PLN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 –3 years of professional experience in customer success or related roles
  • Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting
  • Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations
  • Calm and effective under pressure, with excellent organizational and prioritization skills
  • Exceptional written and verbal communication
  • Proven success in client-facing consultation and technical implementation roles
  • Deep understanding of restaurant operations, menu design, and technology integration
  • Experience managing multiple client projects simultaneously
  • Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support)
  • Experience mentoring junior specialists or onboarding new team members
Job Responsibility
Job Responsibility
  • Lead advanced client consultations to gather requirements and provide expert POS guidance
  • Design and implement complex menu configurations and backend system updates
  • Ensure data integrity and consistent naming conventions across integrated software platforms
  • Troubleshoot and resolve complex software and configuration issues, escalating as needed
  • Maintain accuracy across all software integrations and updates
  • Demonstrate mastery of Menu Team processes, standards, and best practices
  • Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences
  • Manage and prioritize escalated tickets, providing timely, high-quality resolutions
  • Partner with Account Executives and Sales Managers to ensure process compliance and system alignment
  • Mentor and train Level 1 specialists, supporting their technical development and performance growth
What we offer
What we offer
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company’s library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Fulltime
Read More
Arrow Right

Junior Account Development Representative

Are you a person who loves chasing new opportunities, solving problems, and buil...
Location
Location
Poland , Kraków
Salary
Salary:
5000.00 - 5600.00 PLN / Month
teaminternet.com Logo
Team Internet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent English, both written and spoken
  • Highly organized, dedicated, and possessing a strong work ethic
  • A positive, can-do attitude
  • Experience with: HubSpot (or similar CRM)
  • Experience with communication tools such as Slack, Teams, WhatsApp, Telegram
  • Experience with phone calls (both cold and warm leads)
  • Basic understanding of internet marketing
  • Willingness to learn and continuously improve skills and knowledge
  • Ability to provide excellent customer service
Job Responsibility
Job Responsibility
  • Lead Qualification: Engage in initial conversations with leads to understand their needs, fit, and budget. Assess whether a lead meets the criteria to become a sales opportunity, using our custom internal framework based on the BANT methodology (Budget, Authority, Need, Timing)
  • Prospecting & Outreach: Research and prospect for new leads and former clients using multiple channels, including Teams, WhatsApp, Telegram, LinkedIn, and email
  • Initiate Contact: Call or email to qualify potential clients, set up meetings, or forward qualified leads to account executives
  • CRM Management: Maintain accurate records of all sales and support activities in the CRM
  • Customer Support: Provide first-line support for existing clients via email and live chat
  • troubleshoot and resolve customer issues efficiently
  • Feedback & Communication: Collect and relay customer feedback to relevant teams to support ongoing improvements
  • Customer Experience: Ensure a positive customer experience through timely and effective communication
  • Collaboration: Work closely with the sales, customer success, and account management teams to maximize new business opportunities and ensure a seamless customer journey
What we offer
What we offer
  • We are collaborative, fair, consciously inclusive, and flexible
  • We trust, value, and support our people to make the difference
  • We believe that diversity of thought and experience provides the platform for innovation and creativity
  • We invest in the development of our people to drive our ambitions forward
  • We offer a range of benefits (including your choice of tech) and a competitive package
  • We offer a great work environment in an internationally successful enterprise in the online services industry
  • Fulltime
Read More
Arrow Right

Sr. Delivery Solutions Architect

At Databricks we are on a mission to empower our customers to solve the world's ...
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
databricks.com Logo
databricks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years in a customer-facing pre-sales, technical architecture, customer success, or consulting role
  • Experience understanding architecture related distributed data systems, specifically within one of the following: Data Engineering technologies (e.g. Spark, Hadoop, Kafka)
  • Data Warehousing (e.g. SQL, OLTP/OLAP/DSS)
  • Data Science and Machine Learning technologies (e.g. pandas, scikit-learn, HPO)
  • Comfortable managing multiple projects at once, and engaging a virtual team of subject matter experts
  • Influencing and leading teams - especially without having direct reporting line responsibility
  • Executive Stakeholder management - experience in effectively engaging and influencing a variety of audiences at all levels of an organization with particular success in building and maintaing strong CxO level relationship
  • Executive escalation management - experience in resolving complex and critical escalation with senior customer and internal executives
  • Strategic Management Consulting - experience of conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
  • Building and steering to a value case - business value consulting and realization
Job Responsibility
Job Responsibility
  • Engage with the Solutions Architect to understand the full Use Case Demand Plan for prioritized customers
  • Own the Post-Technical Win technical account strategy and investment plan for the majority of Databricks Use Cases within our most strategic accounts
  • Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty/ambiguity and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
  • Be the first point of contact for any technical issues or questions related to production/go live status of agreed upon Use Cases within an account
  • Leverage both Shared Services of User Education, Onboarding/Technical Services and Support resources, along with escalating to Level 400/500 technical experts to execute on the right tasks that are beyond your scope of activities or expertise
  • Create, own and execute a PoV as to how key use cases can be accelerated into production, bringing EM/PM in to prepare Professional Services proposals
  • Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrade needs
  • Build and maintain an executive level as well as a detailed programme level success plan that covers all activities of Customer, PS, Partner, SSA, Product Specialist, SA
  • Proactively provide internal and external updates - KPI reporting on the status of consumption and customer health, covering investment status, key risks, product adoption and use case progression - to your Technical GM
  • Development of reusable and scalable assets and mentorship of junior team members to establish the DSA team
Read More
Arrow Right

Menu Design and Development Specialist

The Menu Design & Development Specialist leads the configuration, optimization, ...
Location
Location
Mexico , Mexico City
Salary
Salary:
22300.00 MXN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting
  • Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations
  • Calm and effective under pressure, with excellent organizational and prioritization skills
  • Exceptional written and verbal communication
  • multilingual ability is a plus
  • Proven success in client-facing consultation and technical implementation roles
  • Deep understanding of restaurant operations, menu design, and technology integration
  • Experience managing multiple client projects simultaneously
  • Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support)
  • Experience mentoring junior specialists or onboarding new team members
Job Responsibility
Job Responsibility
  • Lead advanced client consultations to gather requirements and provide expert POS guidance
  • Design and implement complex menu configurations and backend system updates
  • Ensure data integrity and consistent naming conventions across integrated software platforms
  • Troubleshoot and resolve complex software and configuration issues, escalating as needed
  • Maintain accuracy across all software integrations and updates
  • Demonstrate mastery of Menu Team processes, standards, and best practices
  • Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences
  • Manage and prioritize escalated tickets, providing timely, high-quality resolutions
  • Partner with Account Executives and Sales Managers to ensure process compliance and system alignment
  • Mentor and train Level 1 specialists, supporting their technical development and performance growth
What we offer
What we offer
  • Food Vouchers: $1,500.00 MXN per month
  • Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
  • Perks: Total Pass (gym membership), Career Development & Growth Opportunities
  • Fulltime
Read More
Arrow Right

Senior Support Engineer, On Prem / DC (APAC Shift)

Location
Location
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
  • Experience and/or familiarity with JVMs
  • In-depth operating system knowledge (e.g. Windows and/or Linux)
  • Familiarity with database concepts (e.g., Oracle, SQL Server or Postgres)
  • Well rounded experience with 1 or more application servers (e.g. Tomcat, Apache, IIS, NGINX etc.)
  • Advanced Knowledge of basic network functions, standards, and protocols (e.g. proxies, SSL, load balancers, LDAP)
  • Strong degree of empathy for the customer experience
  • Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and potentially mentoring your team
  • Demonstrated ability to help other support engineers to grow their technical and troubleshooting skills
  • Excellent communication skills, possessing the ability to support customers over email, or screen-shares
Job Responsibility
Job Responsibility
  • Use professional written and verbal communications to customer base to resolve application issues
  • Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis
  • Ability to explain the why behind issues and guide the customer to resolution with logic and context
  • Creation and curation of knowledge-base articles and documentation to help customers help themselves
  • Customer escalation support
  • Evaluate active tickets, prioritizing workload, and monitoring queue health
  • Build internal relationships with our development and product management teams to help communicate the needs and urgency of our customers
  • Advocate for our customers, influence product direction through customer feedback
  • Develop into a highly skilled support engineer with subject matter expertise in all types of technologies across the Atlassian stack
What we offer
What we offer
  • Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy