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As a Junior Customer Service Representative, you will support the daily order-to-cash process and assist in maintaining strong customer relationships. You’ll work closely with senior team members and internal departments to ensure smooth operations and gain hands-on experience in customer service and supply chain coordination.
Job Responsibility:
Assist with order entry and updates in SAP under supervision
Respond to basic customer inquiries regarding orders and deliveries
Support the team in resolving delivery or invoice issues
Help maintain accurate customer data and pricing records
Collaborate with internal departments to ensure timely order fulfillment
Learn and support demand forecasting activities
Participating in the customer onboarding process by gathering necessary information
Shadow senior staff in managing litho design coordination and invoicing
Requirements:
Associate degree or equivalent
bachelor’s degree preferred
Basic knowledge of business or technical fields is a plus
Proficient in English & Dutch (B2 or higher)
German language skills are a bonus
Familiarity with MS Office (Excel, Outlook, Word)
Exposure to ERP systems like SAP is helpful but not required
Willingness to learn CRM tools (e.g., Salesforce)
Nice to have:
German language skills are a bonus
What we offer:
Working in a healthy, world-class organization with a supportive atmosphere
Supportive team culture and collaborative environment
Training programs to build your skills and confidence
Opportunities to grow into more Senior roles
A healthy work-life balance and a respectful workplace