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Junior Customer Service Representative

Netherlands, Deventer · Job Posted January 03, 2026
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Job Description

As a Junior Customer Service Representative, you will support the daily order-to-cash process and assist in maintaining strong customer relationships. You’ll work closely with senior team members and internal departments to ensure smooth operations and gain hands-on experience in customer service and supply chain coordination.

Job Responsibility

  • Assist with order entry and updates in SAP under supervision
  • Respond to basic customer inquiries regarding orders and deliveries
  • Support the team in resolving delivery or invoice issues
  • Help maintain accurate customer data and pricing records
  • Collaborate with internal departments to ensure timely order fulfillment
  • Learn and support demand forecasting activities
  • Participating in the customer onboarding process by gathering necessary information
  • Shadow senior staff in managing litho design coordination and invoicing

Requirements

  • Associate degree or equivalent
  • bachelor’s degree preferred
  • Basic knowledge of business or technical fields is a plus
  • Proficient in English & Dutch (B2 or higher)
  • German language skills are a bonus
  • Familiarity with MS Office (Excel, Outlook, Word)
  • Exposure to ERP systems like SAP is helpful but not required
  • Willingness to learn CRM tools (e.g., Salesforce)

Nice to have

German language skills are a bonus

What we offer

  • Working in a healthy, world-class organization with a supportive atmosphere
  • Supportive team culture and collaborative environment
  • Training programs to build your skills and confidence
  • Opportunities to grow into more Senior roles
  • A healthy work-life balance and a respectful workplace

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