Junior Customer Service Administrator Job at Office Angels (Ashford)

Job Description

We are seeking a motivated Junior Customer Service Administrator to join our client's team. This is an exciting role which combines customer service and aftersales responsibilities with a strong focus on customer service and supporting the sales team in driving revenue growth. As a successful candidate, you will excel at building rapport with customers, identifying sales opportunities, and efficiently managing inquiries, all while promoting our client's products and services.

Job Responsibility

Customer Service: Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction
Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand
Maintain detailed records of customer interactions, transactions, and feedback in CRM systems
Handle post-sales service requests, including returns, exchanges, and technical support coordination
Aftersales care: Conduct outbound calls to both existing and potential customers to promote our client's products and services
Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience
Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team
Lead Generation & Sales Support: Build and maintain an up-to-date lead database by researching and identifying new leads through various channels (e.g., social media, cold calling, industry events)
Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion
Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary
Support the sales team in tracking the progress of leads and customer conversions
Collaboration & Reporting: Work closely with the marketing team to ensure that product promotions, offers, and campaigns are communicated effectively to customers
Provide feedback on customer trends, competitor activities, and market insights to help refine sales strategies
Generate reports on call metrics, sales performance, and lead conversion rates to assess success and identify areas for improvement

Requirements

Some proven experience in a customer service or administration experience within an office
Ideally experience processing customer orders
An understanding of Supply Chain
The ability to handle occasional customer complaints or concerns professionally while maintaining a customer-first attitude
Strong organisational skills and attention to detail
Self-motivated, goal-oriented, and a team player

What we offer

A newly refurbished office
opportunities for career growth and development within the company
a collaborative and supportive work environment
20 days annual leave + Bank holidays

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