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Puma Group Logo Puma Group · Customer Service

Junior Customer & Sales Support Specialist

United States of America, New York 42800.00 - 56935.00 USD / Year · Job Posted January 22, 2026
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Job Description

As a Junior Customer & Sales Support Specialist at stichd, you’ll be a vital partner to our customers, sales teams, and e-commerce operations. You will manage the full order-to-delivery cycle for both our D2C and B2B channels while ensuring a seamless, engaging experience for fans of the world’s top F1, Motorsport, and Football teams. This is a high-impact role for someone who thrives in a fast-paced environment, brings strong ownership, and is passionate about elevating the customer journey. Your accuracy, communication skills, and collaborative mindset will ensure that each account receives best-in-class service throughout the entire sales cycle.

Job Responsibility

  • Provide exceptional service and daily operational support to the sales team
  • Manage the full order lifecycle—from order entry to on-time delivery—to ensure a first-class customer experience
  • Act as the primary liaison with cross-functional partners (Logistics, Finance, E-commerce, etc.) to ensure smooth internal processes
  • Monitor accounts receivable, assist with payment allocations, and ensure proper follow-up
  • Track and proactively manage purchase orders
  • collaborate closely with the Logistics team in Tilburg
  • Identify inefficiencies and implement improvements to optimize operational workflows
  • Serve as the first point of contact for customers across multiple channels (email, phone, live chat, social media)
  • Handle logistics issues, returns, and refunds in collaboration with Finance when incorrect or faulty goods are received
  • Partner with the B2C E-commerce team to enhance service levels and drive online growth
  • Ensure KPIs and service-level targets are consistently met or exceeded
  • Maintain up-to-date knowledge of promotions, new product launches, and upcoming marketing events

Requirements

  • Bachelor’s degree in Business Administration, Economics, Sales, or related field preferred
  • 1–2 years of experience in customer service, sales support, e-commerce, or online retail operations
  • Experience working with multiple systems simultaneously
  • ability to quickly learn ERP and CRM tools (e.g., Salesforce Service Cloud)
  • Strong communication skills
  • fluent in English (Spanish a plus)
  • Familiarity with international trade conditions, Incoterms, export procedures, and documentation
  • Team-oriented, positive, and solutions-driven, with high attention to detail and follow-through
  • Proactive, curious, and self-motivated—comfortable taking ownership and speaking up with ideas
  • Experience with SAP is a strong plus

Nice to have

  • Spanish a plus
  • Experience with SAP is a strong plus

What we offer

  • Bonus
  • Benefits
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