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As a Junior Customer & Sales Support Specialist at stichd, you’ll be a vital partner to our customers, sales teams, and e-commerce operations. You will manage the full order-to-delivery cycle for both our D2C and B2B channels while ensuring a seamless, engaging experience for fans of the world’s top F1, Motorsport, and Football teams. This is a high-impact role for someone who thrives in a fast-paced environment, brings strong ownership, and is passionate about elevating the customer journey. Your accuracy, communication skills, and collaborative mindset will ensure that each account receives best-in-class service throughout the entire sales cycle.
Job Responsibility:
Provide exceptional service and daily operational support to the sales team
Manage the full order lifecycle—from order entry to on-time delivery—to ensure a first-class customer experience
Act as the primary liaison with cross-functional partners (Logistics, Finance, E-commerce, etc.) to ensure smooth internal processes
Monitor accounts receivable, assist with payment allocations, and ensure proper follow-up
Track and proactively manage purchase orders
collaborate closely with the Logistics team in Tilburg
Identify inefficiencies and implement improvements to optimize operational workflows
Serve as the first point of contact for customers across multiple channels (email, phone, live chat, social media)
Handle logistics issues, returns, and refunds in collaboration with Finance when incorrect or faulty goods are received
Partner with the B2C E-commerce team to enhance service levels and drive online growth
Ensure KPIs and service-level targets are consistently met or exceeded
Maintain up-to-date knowledge of promotions, new product launches, and upcoming marketing events
Requirements:
Bachelor’s degree in Business Administration, Economics, Sales, or related field preferred
1–2 years of experience in customer service, sales support, e-commerce, or online retail operations
Experience working with multiple systems simultaneously
ability to quickly learn ERP and CRM tools (e.g., Salesforce Service Cloud)
Strong communication skills
fluent in English (Spanish a plus)
Familiarity with international trade conditions, Incoterms, export procedures, and documentation
Team-oriented, positive, and solutions-driven, with high attention to detail and follow-through
Proactive, curious, and self-motivated—comfortable taking ownership and speaking up with ideas