This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Proactively monitor outstanding hotel group commissions and follow up with hotel partners via email and phone to ensure timely payment
Validate receipt of commission payments in partnership with finance, ensuring accuracy and alignment with financial records
Provide insights on delinquent accounts and collaborate with internal teams to escalate and resolve issues
Audit and validate group contracts to confirm commission eligibility and enable accurate invoice generation
Generate accurate group commission invoices in compliance with country‑specific taxation requirements
Prepare and issue supporting documentation to hotel partners to facilitate timely commission processing
Collaborate with hotel partners and external commission collection agencies to improve recovery processes and payment timelines
Maintain accurate internal data and third‑party payment provider setups
Support brands in resolving missing or misallocated group commissions
Identify functional and non‑functional process improvement opportunities to enhance efficiency and recovery outcomes
Build positive relationships with Travel Managers by providing constructive feedback on group contract setup for improved commission recovery
Produce routine and ad‑hoc reporting on commission recovery performance, data quality, and partner issues
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Requirements
Experience in commission invoicing and reporting, including compliance with country‑specific taxation
Strong analytical and problem‑solving skills with experience auditing missing or delinquent commissions
Proven ability to manage multiple priorities while meeting deadlines with high accuracy
Effective written and verbal communication skills for internal and external stakeholder management
Intermediate proficiency in Microsoft Office (Excel, Word, Outlook) and online tools such as Smartsheet
Foundational financial acumen related to invoicing, payment validation, and reconciliation
Nice to have
Experience in the travel industry with knowledge of agency–supplier relationships (preferred)
Degree educated (desirable but not essential)
What we offer
Paid Time Off: Up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits (medical, dental, vision, gender affirming care, fertility care)
Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)