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Junior Commission Specialist

United States, Philadelphia 50000.00 USD / Year · Job Posted May 28, 2026
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Job Responsibility

  • Proactively monitor outstanding hotel group commissions and follow up with hotel partners via email and phone to ensure timely payment
  • Validate receipt of commission payments in partnership with finance, ensuring accuracy and alignment with financial records
  • Provide insights on delinquent accounts and collaborate with internal teams to escalate and resolve issues
  • Audit and validate group contracts to confirm commission eligibility and enable accurate invoice generation
  • Generate accurate group commission invoices in compliance with country‑specific taxation requirements
  • Prepare and issue supporting documentation to hotel partners to facilitate timely commission processing
  • Collaborate with hotel partners and external commission collection agencies to improve recovery processes and payment timelines
  • Maintain accurate internal data and third‑party payment provider setups
  • Support brands in resolving missing or misallocated group commissions
  • Identify functional and non‑functional process improvement opportunities to enhance efficiency and recovery outcomes
  • Build positive relationships with Travel Managers by providing constructive feedback on group contract setup for improved commission recovery
  • Produce routine and ad‑hoc reporting on commission recovery performance, data quality, and partner issues
  • Other duties and tasks as assigned
  • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Requirements

  • Experience in commission invoicing and reporting, including compliance with country‑specific taxation
  • Strong analytical and problem‑solving skills with experience auditing missing or delinquent commissions
  • Proven ability to manage multiple priorities while meeting deadlines with high accuracy
  • Effective written and verbal communication skills for internal and external stakeholder management
  • Intermediate proficiency in Microsoft Office (Excel, Word, Outlook) and online tools such as Smartsheet
  • Foundational financial acumen related to invoicing, payment validation, and reconciliation

Nice to have

  • Experience in the travel industry with knowledge of agency–supplier relationships (preferred)
  • Degree educated (desirable but not essential)

What we offer

  • Paid Time Off: Up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Health benefits (medical, dental, vision, gender affirming care, fertility care)
  • Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401k program with partial match
  • Tuition Reimbursement Program
  • Employee Share Plan
  • Global career opportunities
  • Diversity Day (paid leave)
  • Employee Resource Groups
  • DEI education initiatives

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  • Proactively monitor outstanding hotel group commissions and follow up with hotel partners via email and phone to ensure timely payment
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  • Collaborate with hotel partners and external commission collection agencies to improve recovery processes and payment timelines
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