Junior Clinic Manager

• Warmly greet patients and provide a professional front-of-house experience
• Manage incoming enquiries across phone, WhatsApp, Instagram DM, website forms, and email
• Confirm appointments, handle rescheduling/cancellations, and oversee patient flow
• Manage clinic bookings via online systems, ensuring calendars are accurate and up to date
• Deliver exceptional pre- and post-treatment patient follow-ups
• Provide clear and accurate information regarding treatments, pricing, and aftercare
• Organise the doctor's schedule, appointments, and daily priorities
• Assist with personal errands, administrative tasks, and travel arrangements
• Support during consultations, including note taking and managing patient photos where required
• Monitor stock levels for products, disposables, and PPE, placing orders when needed
• Maintain a clean, organised, and welcoming clinic environment
• Prepare and reset treatment rooms before and after each appointment

• Bachelor's degree or equivalent (essential)
• Strong verbal and written communication skills
• Confident using WhatsApp, social media, email platforms, booking systems, and Microsoft Office
• Calm, friendly demeanour with excellent multitasking abilities
• Highly trustworthy, discreet, and comfortable handling sensitive medical information
• A proactive, "can-do" attitude with a willingness to pitch in wherever needed
• 1-2 years in a similar role (medical or aesthetic clinic experience preferred)

medical or aesthetic clinic experience