Junior Butler Job at Marriott Bonvoy (London)

Job Description

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world. As Junior Butler, you will support the Butler team in delivering exceptional and personalised guest experiences throughout the guest journey. With a strong focus on attention to detail and guest engagement, you will assist in ensuring all service elements are seamlessly executed, creating memorable moments and exceeding expectations in a luxury hospitality environment.

Job Responsibility

Provide personalised support to guests, including delivering amenities such as tea, coffee and in‑room requests
Assist in preparing for guest arrivals, including VIP rooms and personalised preferences
Support pre‑arrival communication, including preparing guest notes and emails
Coordinate with Front Office to escort and welcome guests, including early arrivals and VIPs
Ensure all guest rooms meet the highest standards and align with guest preferences prior to arrival
Maintain accurate guest preference records and update internal systems accordingly
Assist with Butler service touchpoints, including in‑room arrangements and special requests
Coordinate with Housekeeping, Engineering and Guest Services to fulfil guest requests efficiently
Manage and follow up on guest laundry requests, ensuring timely collection and return
Be present during key guest interaction points to anticipate needs and provide support
Maintain clear communication with the Butler team and other departments throughout shifts
Uphold St. Regis brand standards, service rituals and confidentiality at all times
Ensure all tasks are carried out in line with company policies, health & safety standards and procedures

Requirements

A genuine passion for luxury hospitality and delivering personalised, anticipatory Butler service
Strong attention to detail, with a meticulous and proactive approach to guest preferences
Excellent interpersonal and communication skills, with the ability to engage confidently and warmly with guests
A high level of emotional intelligence, with the ability to anticipate needs and respond with discretion and care
Strong organisational skills, with the ability to prioritise tasks effectively
A collaborative mindset, working seamlessly with colleagues across departments
Impeccable personal presentation, reflecting the refinement of the St. Regis brand
Integrity, discretion and respect for guest privacy at all times
Previous experience in butler service, ideally within a luxury environment
A passion for personalised, anticipatory service
Excellent interpersonal and communication skills
Strong attention to detail and a proactive mindset
Ability to work in a fast-paced, high-standards environment
Confidence in handling guest requests with professionalism and discretion
A collaborative approach and ability to work across multiple departments
Professional presentation and a commitment to excellence

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities

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