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The Junior Butler is responsible for providing exceptional service to guests and managing the daily operations. This role requires a high level of professionalism, attention to detail, and excellent interpersonal skills. The Junior Butler will anticipate guest needs and ensure a seamless and luxurious experience for all guests.
Job Responsibility:
Actively participate in the greeting, welcoming and farewell of guests in a sincere and professional manner
Interact with guest in a discreet and professional manner to ascertain preferences, likes, dislikes and overall service experience
Actively collect all guest comments and report them to Assistant Chief Butler for further actions to be taken
Collect and update guest history files according to guest likes, dislikes and preferences in a confidential manner
share them with Assistant Chief Butler for further processing or action
Perform the arrival and departure process of guest in an efficient and professional manner
report challenge to Assistant Chief Butler
Perform all guest services at the highest level of guest satisfaction
Follow up and handle guest complaints in an efficient and professional manner
report them to Assistant Butler for further advice to resolve
Requirements:
A minimum of a High School or equivalent education
Reading, writing and oral proficiency in the English language and Cantonese/Mandarin
Fluency in a language other than English strongly preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide