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Junior Business Credit Specialist

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Octopus Energy

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Location:
United Kingdom , Leicester

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Junior Business Credit Specialist, you'll be a foundational member of our Business Credit team, receiving comprehensive training to support individuals and businesses. Your primary goal will be to provide outrageously good customer service, supporting customers in resolving their financial obligations, and learning the processes for the timely collection of outstanding balances.

Job Responsibility:

  • Learning and executing the process of reaching out to customers with overdue accounts to discuss and agree appropriate payment plans
  • Answering inbound calls, and responding to customer inquiries regarding debt, payment plans, and their energy account
  • Providing outrageously good customer service to support our Business customers in leaving our debt collection process, discussing objections to their switch and credit referencing
  • Resolve queries from both internal and external third-party partners, maintaining a flexible approach which is conscious of commercial impact
  • Assisting the team in utilising credit reference agency data and financial insights to inform effective, risk-aware escalation and debt resolution decisions
  • Supporting the identification and resolution of common account issues to improve the customer journey and reduce obstacles to them making payment
  • Assist the team in identifying customer trends and supporting the development and deployment of repayment strategies
  • Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long-term solutions
  • Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective

Requirements:

  • A keen interest in credit control, finance, or accounting, and a desire to build a career in this field
  • Excellent communication skills and the ability to have difficult conversations with empathy
  • Be passionate about customers and always seek to provide a first-class service
  • A highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of tasks
  • Ability to work independently and as part of a team in a fast-paced environment
  • Forward-thinking, with a growth mindset and a good head for numbers
What we offer:
  • Opportunity to take part in a CICM Level 3 Credit Control apprenticeship (dependent upon successful completion of 6 month probation)
  • Flexible salary matching experience
  • Unique company culture
  • Perks you actually care about
  • Inclusive work environment
  • Equal opportunities

Additional Information:

Job Posted:
February 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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