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Yotpo Logo Yotpo · IT - Administration

Junior Business Application Analyst

Bulgaria, Sofia Employment contract · Job Posted June 28, 2026
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Job Description

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

Job Responsibility

  • Configure and maintain Jira projects, workflows, issue types, fields, and boards
  • Onboard new teams to Jira – set up their spaces and guide them on best practices
  • Build and troubleshoot automations and workflow rules
  • Support consultative requests – dashboards, Jira Plans, JQL, and project structure
  • Assist with larger Jira initiatives as directed by the team lead
  • Support and maintain Salesforce configurations – reports, dashboards, flows, and data integrity
  • Administer HR platforms including HiBob and Greenhouse – managing configurations, integrations, and user requests
  • Assist with data movement between systems, ensuring accuracy and consistency
  • Handle incoming requests from business stakeholders across GTM, Finance, HR, and Operations
  • Document processes and support knowledge transfer across the team

Requirements

  • No specific years of experience required
  • Technical background – degree or coursework in Information Systems, Computer Science, Industrial Engineering, or equivalent
  • Genuine comfort with technology – you pick up new tools quickly and don’t need hand-holding
  • Working knowledge or hands-on experience with AI tools (ChatGPT, Claude, Copilot, or similar) in a work or study context
  • Analytical and structured thinker – you break problems down before jumping to solutions
  • Strong communication skills in English – you can explain technical things clearly to non-technical people
  • Detail-oriented and reliable – you follow through and flag issues proactively
  • Able to manage multiple requests and prioritize under pressure

Nice to have

  • Any hands-on experience with Jira (even personal or academic projects)
  • Familiarity with Salesforce – any exposure to flows, reports, or data management
  • Experience with HiBob, Greenhouse, or other HR platforms
  • Basic understanding of APIs, REST, or system integrations
  • Salesforce or Atlassian certifications (or in progress)
  • Experience working in an agile environment

What we offer

  • 25 days paid vacation with add-ons for loyalty
  • Regular team buildings and celebrations in and outside the country
  • Additional health insurance package
  • Internal mobility program and refer-a-friend program
  • Fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
  • Food vouchers
  • E-learning portals and knowledge sharing sessions
  • Company backed Hackathons, Tech conferences, workshops events, etc
  • Stocked kitchen and bar
  • Equity in options
  • Flexible hybrid capacity
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