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This is an exciting opportunity to join a large-scale Financial Support Transformation Program (FSTP) focused on enhancing customer service delivery. As a Junior Business Analyst, you will act as a vital conduit between the transformation program and the broader business. You will be responsible for helping the organization navigate complex change by establishing new technology capabilities and business processes. This role is designed for a developing professional looking to apply structured analysis techniques to solve real-world business problems within a supportive, high-impact environment.
Job Responsibility:
Work with business units to elicit, analyze, and document requirements into approved specifications, epics, and user stories
Develop BPMN process models, data models, business rules, and target operating models
Support the Product Owner in refining the feature backlog through prioritization and value-definition of stories
Conduct holistic Business Impact Assessments to understand how proposed solutions affect the organization
Serve as a liaison between stakeholders and tech delivery partners to ensure requirements are accurately translated into solutions
Participate in User Acceptance Testing (UAT), including test case development and execution, to ensure operational readiness
Drive delivery outcomes and foster a culture of continuous improvement within the squad
Requirements:
2-3 years of professional Business Analysis experience
In-depth understanding of Financial Services products, processes, and systems
Prior experience within Hardship programs (Financial Services, Utilities, etc.) is highly regarded
Proficiency in BPMN (Business Process Model and Notation) for process modeling
Experience working within an Agile delivery environment
certifications are preferred
Proven ability to use data-driven insights for decision-making and problem-solving
Exceptional stakeholder engagement skills, with the ability to facilitate workshops and support cross-functional teams
Tertiary qualification in Business or Finance is preferred
Subject matter experience in AML is considered an advantage