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We are seeking an Application Support Specialist for a six-month contract, with the possibility of extension. This is a hybrid role, requiring three days per week on-site in Toronto. The position is essential for supporting the operation of over 200 Java applications hosted in a shared environment, focusing on middleware services, deployment automation, and modern cloud technologies.
Job Responsibility:
Perform incident intake, triage, service request fulfillment, and change request assessment/implementation for hosted applications
Provide expertise and administration support for middleware technologies such as IBM WebSphere Application Server NDM and Liberty in hosting environments
Utilize Urban Code Deploy, Urban Code Velocity, OpenShift, Kubernetes, and Ansible to automate deployments and manage containerized applications
Utilize middleware monitoring tools (e.g., Dynatrace, ITCAM) and reporting tools (e.g., PowerBI) to analyze data, identify trends, and ensure service stability
Apply expertise in ITIL Incident and Change Management processes for the full lifecycle management of operational tasks
Requirements:
Expertise with IBM WebSphere Application Server NDM and Liberty
Experience with Deployment Automation tools, including Urban Code Deploy and Urban Code Velocity
Experience with Middleware Monitoring tools such as ITCAM and Dynatrace
Experience with Cloud technology, including OpenShift, Kubernetes, and Ansible
Strong experience with ITIL Incident Management and ITIL Change Management processes
2+ years of experience with systems administration of Oracle Solaris and Red Hat Enterprise Linux (RHEL)
Strong communication, analytical, and problem-solving skills
Nice to have:
Experience with service management tools like Remedy/eSMT is desirable
What we offer:
Work with a broad and complex application portfolio (200+ Java applications)
Gain hands-on experience with cutting-edge Cloud and DevOps tools (OpenShift, Kubernetes, Urban Code)
Apply and enhance skills in core ITIL Service Management best practices
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