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Act as a first responder, delivering excellent customer service to clients via Jira, email, Microsoft Teams, and telephone
Triage incoming support tickets in line with SLAs
Troubleshoot data, infrastructure and application-related issues, including analysing client data using SQL queries
Perform basic application configurations to support client needs
Communicate regularly with stakeholders, providing clear and timely updates on investigations, progress and ticket resolutions
Attend client calls to support data-related queries
Maintain and update the team Knowledge Base to support continuous improvement
Work confidently with a range of platforms and technologies, including Jira, Confluence, Office 365, Microsoft Teams, SharePoint, Azure DevOps (ADO) and Salesforce
Requirements:
Act as a first responder, delivering excellent customer service to clients via Jira, email, Microsoft Teams, and telephone
Triage incoming support tickets in line with SLAs
Troubleshoot data, infrastructure and application-related issues, including analysing client data using SQL queries
Perform basic application configurations to support client needs
Communicate regularly with stakeholders, providing clear and timely updates on investigations, progress and ticket resolutions
Attend client calls to support data-related queries
Maintain and update the team Knowledge Base to support continuous improvement
Work confidently with a range of platforms and technologies, including Jira, Confluence, Office 365, Microsoft Teams, SharePoint, Azure DevOps (ADO) and Salesforce