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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Responsibility:
Performs a variety of document processing and record keeping tasks associated with customer accounts
Duties may include entering new account information
changing information on existing accounts
recording transactions
answering customer inquiries
receiving, classifying, consolidating and summarizing documents and information
completing reports and providing administrative support
Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information
Requirements:
High school diploma or equivalent
Typically two to three years of clerical and customer service experience
Basic knowledge of products, services, terminology, procedures and systems related to assigned area
Good customer service skills
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Ability to resolve complex problems with minimal guidance
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective verbal and written communication skills
What we offer:
Market-competitive compensation package
Performance-based incentives for eligible employees
Inclusive equitable benefits focused on financial wellbeing, health & wellness
Continuous development opportunities including training, education support, and career progression pathways