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At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before. Formlabs is growing explosively on all fronts, and that means we need more operational muscle on our Quote To Cash team. At Formlabs, that means applying attention to detail and good judgment when driving financial operations, while delivering the accurate and timely information required to manage our scaling business. If you are fiercely passionate about managing and collecting outstanding accounts receivables from clients, ensuring timely payments, and resolving billing issues,we want you on the Finance Team as our Junior Accounts Receivable Specialist. This role requires excellent communication skills, persistence, and the ability to negotiate effectively with customers.
Job Responsibility
Ensure customer accounts are up to date, regularly reconciled against the ledger, and any billing, delivery, or product disputes are resolved timely
Monitor accounts to identify overdue items, contact debtors via phone/email, and follow up on payment arrangements to ensure timely settlement
Respond to customer queries with a sense of urgency, managing the AR email inbox and system tickets within agreed SLAs
Maintain accurate system records and database integrity, documenting all discussions, agreed actions, and contact details
Perform regular quarterly account reviews with channel sales managers to assess collection issues, account growth opportunities, and credit limit/payment term needs
Identify delinquent or insolvent customers, take appropriate actions, and assist with month-end closing, including the doubtful accounts analysis
Review and approve daily sales orders in accordance with established policies, credit limits, and communicate efficiently with Sales regarding order status or holds
Investigate on-hold orders due to credit issues or overdue invoices, and take proactive steps to resolve and release them
Generate and issue manual invoices, ensuring accurate distribution via email and timely uploads to customer portals
Accurately record and apply customer payments received through bank accounts and payment gateways to the correct accounts
Process daily Return Authorizations (RAs), adhering to company policies
Raise credits as necessary and write off small differences in line with company policy
Perform effectively in a high-volume, fast-paced environment with a high degree of autonomy, accuracy, and productivity
Collaborate across teams to assist with finance operations, developing positive relationships with both internal and external stakeholders
Provide support for internal and external projects, participate in evaluating current policies, and contribute to process improvements
Requirements
Are fluent in English, any other European language is a plus
Experience in AR and knowledge of billing and collection procedures
Have a self-starter attitude with a high degree of motivation and ability to work independently
Have strong excel usage capabilities
Have strong attention to details and accuracy
Are excited to find creative solutions to complex problems
Have strong communication and negotiation skills
Have excellent customer service, problem-solving, and time management skills
Nice to have
Passionate about a rapidly growing startup
Familiarity with NetSuite, Magento, and/or Salesforce
Bachelor’s degree in accounting, finance or business
What we offer
Hybrid work
Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company (we're a double unicorn company!)
Free beverages and snacks at the office
All You Can Move sports pass
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site