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Junior Account Support Manager

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Hewlett Packard Enterprise

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Location:
Israel , Ra'anana

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Account Support Manager (ASM) is responsible for the overall customer experience and delivery of the proactive support contract to enterprise accounts. The role bridges technical and business understanding, ensuring alignment between customer IT goals and HPE solutions, while fostering collaboration across internal and external teams to create sustained business value.

Job Responsibility:

  • Deliver and manage the proactive support service contract for enterprise customers across multiple sites
  • Translate customer business needs into tailored HPE portfolio-based solutions
  • Proactively manage escalations and lead recovery actions during critical situations
  • Build and maintain strong, trust-based relationships with customer management and executives
  • Identify opportunities for business growth through additional services or solutions
  • Provide consultative advice and best practices related to IT infrastructure and operations
  • Coordinate between internal HPE teams, partners, and customers to resolve cross-technology incidents
  • Manage the Annual Support Plan (ASP) process, ensuring timely reporting, reviews, and progress tracking
  • Participate in or lead small improvement projects that enhance IT environment stability and customer satisfaction

Requirements:

  • Minimum 3 years experience with IT Infrastructure (OS, Physical & Virtual servers, storage, network)
  • Proven ability to manage executive-level relationships (C-Level engagement)
  • Excellent communication, collaboration, and problem-solving skills across multi-functional teams
  • Experience in managing escalations, SLAs, and proactive maintenance plans
  • Experience with leading projects and initiatives with multi-function parties (internal and vendors)
  • Fluent English – verbal and written
  • Minimum of 2 years’ experience in enterprise account management
  • Minimum 2 years hands-on experience with managing one or more of the following IT Infrastructure: Linux, Physical & Virtual servers, storage, network
  • Strong technical knowledge of HPE infrastructure solutions (servers, storage, networking, and cloud)
  • Business acumen with the ability to identify and develop new opportunities
  • Customer-oriented mindset with high ownership and accountability
  • Strong interpersonal and presentation skills
  • Ability to balance technical depth with business understanding
  • Self-motivated, proactive, and results-driven
  • Comfortable working in a dynamic, cross-functional, and international environment
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
March 04, 2026

Work Type:
Hybrid work
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