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Jr. Voice / Telephony Engineer

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Anchor Point Technology Resources

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Location:
United States , Indianapolis

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Are you currently in a systems support or network admin role, but looking for a change? If you're interested in carving out a niche for yourself within unified communications, and telephony solutions, then this permanent role may be the perfect fit. We're currently seeking an individual with at least some base-level knowledge of Cisco Contact Center (and top-notch customer service skills) to join a small, but growing team on the NE side of Indy; blend of on-site and remote work.

Job Responsibility:

  • Design, implement and maintain call center technologies and infrastructure
  • Install, troubleshoot, repair and maintain VoIP telephony systems

Requirements:

  • 1 year of experience in Unified Communications or related technologies
  • 1 year of experience with UCCE (IP-IVR or CVP) using ICM Script Editor and ICM admin preferred
  • 1 year of experience with CUIC, Cisco Call Studio and Contact Center Express preferred
  • Basic understanding of Microsoft Desktop and Server operating systems preferred
  • Basic understanding of TCP/IP and related protocols such as DNS and DHCP preferred

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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