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As a Jr. Solutions Engineer, you’ll support our Sales and Implementation teams by helping prospective and new customers understand how ShipperHQ works and how it can solve their unique shipping challenges. You’ll learn the ins and outs of our product, gain exposure to a variety of e-commerce platforms, and grow into a trusted resource for our customers and internal teams.
Job Responsibility:
Learning the ShipperHQ platform and becoming a product expert
Supporting sales calls and demos by helping explain how our solution fits customers' needs
Troubleshooting basic setup questions and guiding customers through early configuration steps
Gathering customer feedback and helping relay it to the Product team
Collaborating with Technical Support and Engineering to help solve customer challenges
Growing your technical skills by exploring APIs, integrations, and the e-commerce ecosystem
Requirements:
Recent graduate in a technical or business-related field (or equivalent hands-on experience)
Some exposure to web technologies or SaaS products
Strong communicator who enjoys working with people
Detail-oriented, curious, and eager to learn
Comfortable with ambiguity and excited to grow in a fast-paced environment