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Uber Logo Uber · IT - Administration

Jr Project Manager - Merchant Onboarding

Mexico, Mexico City · Job Posted May 27, 2026
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Job Description

The Merchant Onboarding & Compliance Specialist plays a critical role in ensuring that all merchants onboarded through our sales channels are fully compliant with Uber’s documentation, structural, and regulatory requirements. This role is responsible for managing and optimizing a BPO operation dedicated to auditing merchant submissions, ensuring accuracy, and maintaining the integrity of our onboarding process. As a key link between Compliance, Sales, and BPO, this role requires sharp organization, strong stakeholder management, and a proactive mindset. If you thrive in high-impact environments, are passionate about operational excellence, and have a talent for navigating complex projects and aligning global strategies, this is the role for you.

Job Responsibility

  • Manage and oversee the Doc Check (Compliance) BPO operation, ensuring efficiency, accuracy, and adherence to regional compliance standards
  • Own and continuously improve the auditing and merchant documentation processes, ensuring all onboarding meets Uber’s internal guidelines and legal requirements
  • Collaborate closely with Sales, Ops, Legal, Compliance, and regional teams to understand evolving business needs and adapt workflows accordingly
  • Standardize and align processes across countries, ensuring scalability and consistency in execution
  • Monitor and report on performance, identify operational gaps, and implement improvement initiatives that increase accuracy and efficiency
  • Maintain strong, ongoing communication with cross-functional and regional stakeholders to ensure alignment on compliance strategy and execution
  • Lead planning efforts and project initiatives to support continuous improvement, system updates, or changes in regulation
  • Act as the first line of defense in identifying risks or compliance failures, escalating issues appropriately and quickly

Requirements

  • 1+ years of experience in project management, especially in fast-paced or operational environments
  • Strong analytical skills with the ability to work with data, identify trends, and inform decision-making
  • Excellent stakeholder management abilities across cross-functional and multicultural teams
  • High attention to detail, process-oriented mindset, and ability to manage multiple moving parts simultaneously
  • Ability to work independently, take initiative, and drive results with minimal oversight
  • Proficiency in English

Nice to have

  • Experience with BPO/vendor management
  • Familiarity with compliance, documentation auditing, or operational
  • Salesforce and SQL proficiency
  • Project Management Certification
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