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We’re looking for a Junior Customer Success Manager to join our fast-growing Wise Platform squad in Austin. Your job will be to manage a portfolio of partners and provide them with best-in-class support so they have a delightful experience working with Wise Platform. This is not a standard customer success role. We are looking for a Junior CSM who is an effective communicator and a speedy learner, capable of picking up new knowledge quickly to be effective within their squad. You will manage complex escalations, troubleshoot technical issues with internal operational teams, and unblock problems for our partners.
Job Responsibility
Own and Nurture Partner Relationships
Drive Independent Operational Ownership
Be the First Line of Support
Leverage Data for Growth
Support Strategic Initiatives
Manage Incidents
Requirements
Thrive in Ambiguity
Strong Sense of Ownership
Root-Cause Fixer
Service-Oriented
Data-Driven
Collaborative
Growth Mindset
Proficiency in tools such as Zendesk, Salesforce, Slack, Jira, and Confluence
Nice to have
Qualifications aren’t that important to us. If you’ve got great experience and you’re great at articulating your thinking, we’d like to hear from you.
What we offer
RSUs in a rapidly growing company
Annual self-development budget
Comprehensive medical, dental, and vision insurance – including HSA and FSA options
Company-paid Life Insurance, Short & Long-Term Disability, and EAP program
Flexible working model – a mix of remote and in-office work
Relocation expenses covered
Generous PTO, sick days, holidays, compassionate leave, and paid “Me” days
Paid 6-week sabbatical leave after four years
18-weeks of paid parental leave after a year with us
401k with up to a 4% employer match
Recognized as a 2025 Austin BuiltIn Best Award winner for Best Places to Work