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Jr Customer Success Manager

United States, Austin 59000.00 - 65500.00 USD / Year · Job Posted June 09, 2026
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Job Description

We’re looking for a Junior Customer Success Manager to join our fast-growing Wise Platform squad in Austin. Your job will be to manage a portfolio of partners and provide them with best-in-class support so they have a delightful experience working with Wise Platform. This is not a standard customer success role. We are looking for a Junior CSM who is an effective communicator and a speedy learner, capable of picking up new knowledge quickly to be effective within their squad. You will manage complex escalations, troubleshoot technical issues with internal operational teams, and unblock problems for our partners.

Job Responsibility

  • Own and Nurture Partner Relationships
  • Drive Independent Operational Ownership
  • Be the First Line of Support
  • Leverage Data for Growth
  • Support Strategic Initiatives
  • Manage Incidents

Requirements

  • Thrive in Ambiguity
  • Strong Sense of Ownership
  • Root-Cause Fixer
  • Service-Oriented
  • Data-Driven
  • Collaborative
  • Growth Mindset
  • Proficiency in tools such as Zendesk, Salesforce, Slack, Jira, and Confluence

Nice to have

Qualifications aren’t that important to us. If you’ve got great experience and you’re great at articulating your thinking, we’d like to hear from you.

What we offer

  • RSUs in a rapidly growing company
  • Annual self-development budget
  • Comprehensive medical, dental, and vision insurance – including HSA and FSA options
  • Company-paid Life Insurance, Short & Long-Term Disability, and EAP program
  • Flexible working model – a mix of remote and in-office work
  • Relocation expenses covered
  • Generous PTO, sick days, holidays, compassionate leave, and paid “Me” days
  • Paid 6-week sabbatical leave after four years
  • 18-weeks of paid parental leave after a year with us
  • 401k with up to a 4% employer match
  • Recognized as a 2025 Austin BuiltIn Best Award winner for Best Places to Work

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