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This role is responsible for overseeing and resolving functional and technical support tickets related to Microsoft Dynamics 365 Business Central and Jet Reports
This role involves deep collaboration with cross-functional teams to ensure timely resolution of user queries, continual system optimization, and enhancement of reporting capabilities
The successful candidate will act as a subject matter expert, providing guidance, analysis, and best practices to support business operations and decision-making
Manage and resolve end-user tickets related to Business Central functionality, configuration, and performance
Triage, analyze, and prioritize incoming support requests, escalating issues where necessary
Support users in the creation, troubleshooting, and optimization of Jet Reports
Work closely with finance, operations, and IT teams to understand reporting needs and deliver solutions
Perform root cause analysis and implement preventative measures for recurring issues
Maintain documentation on support resolutions & system changes
Liaise with external vendors and Microsoft partners as required
Identify opportunities for process improvement through system enhancements and automation
Ensure data accuracy, security, and compliance within Business Central
Requirements
Proven experience supporting any Tier 1/ Tier 2 ERP system
Excellent troubleshooting and problem-solving skills
Ability to manage a ticket queue and handle competing priorities efficiently
Strong written and verbal communication skills
2-4 years of hands-on experience supporting or administering Microsoft Dynamics 365 Business Central, ideally in a finance or operations environment
Demonstrated experience in managing ticketing systems (e.g., Jira, Zendesk, Fresh service) for functional and technical user support
Proven ability to develop, troubleshoot, and optimize Jet Reports, including experience with data linking, Excel integration, and custom report design
Exposure to financial systems processes such as general ledger, accounts receivable/payable, purchase orders, and inventory management
Experience liaising with cross-functional teams (finance, IT, procurement, operations) to translate business needs into systems solutions
Prior work in mid-sized to enterprise-level environments, with a mix of support, analysis, and stakeholder engagement responsibilities
Nice to have
Experience with Power BI, SQL, or similar reporting/analytics tools
Exposure to system administration or configuration within Business Central