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Jr. Consultant (Business Consultant)

India, Vadodara · Job Posted June 15, 2026
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Job Responsibility

  • This role is responsible for overseeing and resolving functional and technical support tickets related to Microsoft Dynamics 365 Business Central and Jet Reports
  • This role involves deep collaboration with cross-functional teams to ensure timely resolution of user queries, continual system optimization, and enhancement of reporting capabilities
  • The successful candidate will act as a subject matter expert, providing guidance, analysis, and best practices to support business operations and decision-making
  • Manage and resolve end-user tickets related to Business Central functionality, configuration, and performance
  • Triage, analyze, and prioritize incoming support requests, escalating issues where necessary
  • Support users in the creation, troubleshooting, and optimization of Jet Reports
  • Work closely with finance, operations, and IT teams to understand reporting needs and deliver solutions
  • Perform root cause analysis and implement preventative measures for recurring issues
  • Maintain documentation on support resolutions & system changes
  • Liaise with external vendors and Microsoft partners as required
  • Identify opportunities for process improvement through system enhancements and automation
  • Ensure data accuracy, security, and compliance within Business Central

Requirements

  • Proven experience supporting any Tier 1/ Tier 2 ERP system
  • Excellent troubleshooting and problem-solving skills
  • Ability to manage a ticket queue and handle competing priorities efficiently
  • Strong written and verbal communication skills
  • 2-4 years of hands-on experience supporting or administering Microsoft Dynamics 365 Business Central, ideally in a finance or operations environment
  • Demonstrated experience in managing ticketing systems (e.g., Jira, Zendesk, Fresh service) for functional and technical user support
  • Proven ability to develop, troubleshoot, and optimize Jet Reports, including experience with data linking, Excel integration, and custom report design
  • Exposure to financial systems processes such as general ledger, accounts receivable/payable, purchase orders, and inventory management
  • Experience liaising with cross-functional teams (finance, IT, procurement, operations) to translate business needs into systems solutions
  • Prior work in mid-sized to enterprise-level environments, with a mix of support, analysis, and stakeholder engagement responsibilities

Nice to have

  • Experience with Power BI, SQL, or similar reporting/analytics tools
  • Exposure to system administration or configuration within Business Central

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