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APM Help Logo APM Help · Finance

Jr. Account Manager

42000.00 USD / Year · Job Posted December 06, 2025
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Job Description

APM Help is a dynamic and rapidly-growing company that empowers property management companies to scale effectively through a comprehensive range of back office services, including bookkeeping, consulting, maintenance coordination, and more. Our specialized Buildium Trust Account Bookkeeping service handles all back-office accounting tasks, including bank reconciliations and move-outs, allowing our clients to focus on growing their businesses.

Job Responsibility

  • Serve as the main point of contact and trusted advisor for a portfolio of bookkeeping clients, building strong professional relationships and providing exceptional customer service
  • Act as a subject matter expert on Buildium software, staying updated on the latest features, enhancements, and best practices, and effectively communicating this knowledge to clients
  • Conduct regular check-ins and meetings with clients to understand their evolving needs, address any concerns or issues, and identify opportunities for improving their bookkeeping processes
  • Collaborate with clients to develop customized solutions and workflows tailored to their specific property management requirements, leveraging the capabilities of the Buildium platform
  • Ensure a smooth transition for new clients with a comprehensive understanding of their business operations, financials, and reporting needs
  • Train and mentor a team of bookkeepers, providing guidance and support in their day-to-day tasks, addressing queries, and fostering their professional development
  • Monitor and review the work performed by bookkeepers, ensuring accuracy, adherence to industry standards, and compliance with financial regulations
  • Continuously assess and optimize bookkeeping processes, identifying opportunities for automation, efficiency improvements, and cost savings
  • Collaborate with internal teams, such as Sales and Marketing, to drive client retention, identify upselling opportunities, and contribute to the overall growth and success of APM Help
  • Actively contribute to the development and refinement of APM Help's service offerings, sharing insights and feedback from clients to drive continuous improvement
  • Participate in team meetings, training sessions, and professional development activities to enhance knowledge and skills related to property management, bookkeeping, and the Buildium software
  • Maintain accurate and detailed records of client interactions, activities, and progress using internal CRM and project management tools

Requirements

  • Minimum 2 years of experience in property management bookkeeping
  • Minimum 2 years of experience with Buildium software (Intermediate level user)
  • Excellent customer service skills with a strong focus on client satisfaction
  • Demonstrated leadership abilities and experience in managing teams
  • Ability to quickly adapt to new software tools and task management platforms (e.g., Asana, G-suite, Dialpad)
  • Strong problem-solving skills with a creative and innovative mindset
  • Self-motivated and driven to become an expert in Buildium and Property Management
  • Capable of working independently while recognizing the value of seeking assistance when needed
  • Strong team player with excellent communication and collaboration skills

What we offer

  • Fully remote -- work from anywhere!
  • Health, vision, and dental insurance
  • 401(k) with 3% company contribution (not match!)
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