Journeys Operations Assistant Job at Indagare

Job Description

The Journeys Operations Assistant is an entry-level, primarily administrative role designed for someone eager to develop operational and product development skills within the travel industry. The ideal candidate is highly organized, detail-oriented, and comfortable managing logistics and communications in a fast-paced environment. They will gain exposure to the full lifecycle of an Indagare Journey - from itinerary development and supplier coordination to passenger communications, trip execution, and post-trip analysis. Reporting directly to the Journeys Operations Manager, the Assistant will work closely with Operations Associates, Leads, and cross-functional teams to ensure seamless trip delivery while upholding Indagare’s reputation for exceptional travel experiences.

Job Responsibility

Assist in developing and refining best-in-class trip itineraries and program content
Support supplier outreach, quote collection, and contract tracking
Help manage pricing documentation, deposit schedules, and payment link creation
Ensure accuracy and consistency across trip materials, documentation, and internal systems
Maintain and update Salesforce records related to trip setup, product details, and performance tracking
Support sales and promotional initiatives by providing accurate product information and materials
Coordinate with Sales, Marketing, and Membership teams to ensure alignment on messaging and trip objectives
Follow standard operating procedures to ensure consistency and quality across all Journeys products
Provide administrative and operational support to execute Journeys and contribute to departmental goals
Manage Salesforce records and ensure accuracy of all passenger and trip-related details
Monitor trip-related inboxes and maintain up-to-date traveler records
Relay passenger information and updates accurately to regional and local partners
Prepare and distribute key passenger communications and ensure a smooth traveler experience
Assist in creating internal and external traveler Lookbooks
Manage additional service payments, supplier payments, and refunds while maintaining accurate financial records
Assist in distributing and analyzing post-trip surveys
Compile feedback and support the preparation of insights and reporting for internal stakeholders
Track and update key operational metrics to inform future trip planning and improvements
Manage team calendars, coordinate meetings, and support event logistics
Attend meetings (virtually or in person) and document key action items
Provide operational backup when Operations Associates or Leads are traveling or out of the office
Rigorously follow Indagare Journeys standard operating procedures to maintain quality and consistency of service delivery
Undertake additional duties as assigned, demonstrating flexibility and adaptability

Requirements

1+ years of full-time professional experience preferred
Strong organizational skills with demonstrated ability to meet key milestones on time and with quality
Excellent attention to detail and follow-through, and a high standard of excellence
Ability to adjust to changing priorities and handle multiple assignments at once in a fast-paced, dynamic environment
The ability to work both independently with minimal supervision, and collaboratively as part of a team
A positive and collaborative attitude
Technical skills to get the job done. This includes being proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Google Docs, Google Sheets). Slack, Salesforce, ClickUp, and Zoom experience preferred
Bachelor’s degree preferred

Nice to have

A passion for travel planning and a strong desire in growing into a travel specialist
A natural ability to deliver excellent customer service in line with our hospitality ethos, and a passion for going the extra mile for your customers to create magical experiences

What we offer

medical, dental, and vision coverage
Flexible Spending Accounts
life insurance and disability coverage
commuter benefits
a retirement-savings plan
paid time off (vacation, personal, holidays, and sick days)

Indagare - All Job Offers

Select Country

Journeys Operations Assistant

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Journeys Operations Assistant

Assistant Operations Manager

Operations Assistant

Fleet Operations Assistant

Assistant Operations Manager

Assistant Operations Manager

Assistant Outbound Operations Manager

Operations Senior Analyst - Assistant Vice President

Assistant Food & Beverage Operations Manager

Our AI answers in your language