Journey Specialist Job at Social Value Portal Ltd (London)

Online Customer Journey Specialist

As Online Customer Journey Specialist, you’ll play a pivotal role in shaping the...

Location

Netherlands , Hilversum

Salary:

Not provided

Hunkemöller

Expiration Date

Until further notice

Requirements

4+ years of e-commerce experience in a similar role
Proven track record of driving results through data informed decisions, both behavioural analytics and performance tracking
Proven experience mapping and optimizing digital customer journeys
Customer Journey Mapping: Skilled in identifying digital touchpoints and tailoring experiences through i.e. segmentation
Proficiency in A/B or multi-variant testing and using analytical tools to guide improvements
Understanding of seamless navigation, search optimization, and mobile-first design
Agile & Lean mindset and work experience
Problem-solving and continuous improvement mindset
Technical proficiency with e-commerce and analytical platforms (such as Bloomreach, SFCC, Contentstack, GA4, AB testing tools, Hotjar or Contentsquare)
Deep customer empathy, you are customer-focused in all your optimizations

Job Responsibility

Customer Journey Strategy & Optimization by identifying growth opportunities based on customer feedback, journey mapping, testing and data across all our markets & both app and website
Grow ecommerce revenue and conversion rate always with a customer centric and mobile-first perspective
Analyze customer behaviour and segment audiences with our CRM department to deliver personalized experiences on site
Conduct and prioritize A/B testing and leverage tools like Google Analytics and Hotjar to identify optimization opportunities
Collaborate with UX/UI, marketing, and product teams to enhance navigation, search, and mobile usability to enhance the shopping experience
Communicate insights and recommendations clearly to stakeholders at all levels
Stay up to date with e-commerce trends, tools, and best practices

Fulltime

Small Business Onboarding Specialist

Help Businesses Get Started – and Succeed We’re seeking a customer-focused Onbo...

Location

South Africa , Cape Town

Salary:

400000.00 - 600000.00 ZAR / Year

Salt

Expiration Date

Until further notice

Requirements

Experience in onboarding, customer success, or client support
Strong communication and presentation skills
Ability to simplify complex concepts for non-technical users
Highly organised with strong attention to detail
SaaS or small business experience (preferred).

Job Responsibility

Support new customers through their onboarding journey
Run discovery sessions to understand business needs
Deliver engaging product demonstrations and onboarding sessions
Help customers set up key processes (billing, payments, reporting)
Identify ways to improve adoption and remove friction early on
Recommend additional solutions and integrations where relevant
Work across sales, product, and marketing teams
Capture and share customer feedback to improve processes
Keep up to date with product enhancements and industry trends
Contribute to continuous improvement of the customer journey

Fulltime

Specialist Business Transformation & Digital

The Specialist Business Transformation and Digital business analyst acts as the ...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

3–5 years in Business Analysis, Digital Operations, CX, or Transformation roles
Experience working with Digital Platforms (apps, chatbots, web portals, USSD)
Exposure to AI/automation, IDP, or GenAI projects (advantage)
Experience coordinating with Technology teams (essential)
Telecom industry experiences desirable

Job Responsibility

Drive digital innovation initiatives and identify opportunities to improve TOBI, OneApp, XNPS, and other digital platforms
Enable CXP teams by translating business needs into structured requirements and functional specifications
Support Technology in feasibility assessment, solution design, and integration considerations
Recommend digital enhancements based on customer data, journey insights, and market best practices
Support the optimization of customer journeys, menu structures, chatbot intents, and app workflows
Lead governance for digital and AI transformation across COPS, including: Conversational AI/TOBI governance (intent quality, training data, model updates), Intelligent Document Processing (IDP), LLM and GenAI use-cases for customer engagement & automation, AI Agents and Assistants for customer journeys
Ensure alignment with Vodacom’s AI strategy, data privacy, and security policies
Support Technology & Digital teams with evaluation of new AI capabilities and innovation opportunities
Assess risks, benefits, and feasibility of proposed AI-driven solutions
Act as the mediator between non-technical CXP teams and Technology departments

Fulltime

Marketing Specialist - Demand Generation

As a Marketing Specialist, Demand Generation at Accordant, you will drive revenu...

Location

United States , Florham Park

Salary:

75000.00 - 95000.00 USD / Year

Accordant (NJ)

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Communications, Business, or a related field
2-5 years of experience in B2B marketing, demand generation, email marketing, and/or campaign management roles
Experience marketing ERP, financial management, or other enterprise SaaS software solutions
Experience building and executing end-to-end marketing campaigns across the buyer journey, including top-of-funnel awareness, mid-funnel engagement, and bottom-funnel conversion programs
Experience creating and optimizing email marketing campaigns, including copywriting, email design and layout, CTA development, audience segmentation, nurture and drip programs, A/B testing, and performance analysis using metrics such as open rates, click-through rates, conversions, and pipeline generation
Strong written communication skills with the ability to create compelling messaging across multiple formats and channels
Experience working cross-functionally with sales, operations, product, or consulting teams
Strong analytical skills with the ability to interpret campaign data and make performance-driven recommendations
Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously
Self-motivated, adaptable, and comfortable operating in a fast-paced environment with evolving priorities

Job Responsibility

Own and execute full-funnel demand generation campaigns that drive awareness, lead generation, opportunity creation, and revenue growth
Manage campaigns end-to-end, including planning, messaging, audience segmentation, content development, execution, optimization, and reporting
Develop targeted marketing programs for specific industries, regional markets, and micro-vertical audiences to support growth initiatives
Support account-based marketing efforts by creating personalized campaigns for strategic accounts and high-value prospects
Create campaign content across multiple channels, including email, landing pages, blogs, webinars, social media, video, and digital advertising
Build and manage nurture/drip email programs that guide prospects through the buyer journey and increase engagement with Accordant's solutions and services
Leverage AI tools and emerging technologies to improve campaign planning, audience targeting, content creation, and workflow efficiency
Monitor campaign performance and analyze key metrics including engagement, conversion rates, pipeline contribution, opportunity generation, and revenue impact
Execute A/B testing initiatives across messaging, creative, calls-to-action, and campaign tactics to continuously improve results
Partner closely with SDRs and Account Executives to align campaign strategy, improve lead quality, and support effective follow-up processes

Fulltime

Employability Practitioner Skills Coach

Accountability for the delivery of a cohesive and comprehensive referral strateg...

Location

United Kingdom

Salary:

28000.00 - 34000.00 GBP / Year

Total Training Provision

Expiration Date

Until further notice

Requirements

Level 3 qualification in Employability, Learning and Development, Advice and Guidance, Education, Business Administration, Customer Service, or a related subject, or equivalent occupational experience
Coaching, Mentoring, Teaching, Assessing, or Learning and Development qualification (or willingness to work towards), such as TAQA, CAVA, AET, or equivalent
Functional Skills Level 2 in English and Mathematics (or equivalent)
Experience of coaching, mentoring, training, or supporting individuals within employability, education, apprenticeships, recruitment, welfare-to-work, youth services, or a related environment
Proven experience of supporting individuals to develop skills, overcome barriers, achieve goals, and progress into employment, apprenticeships, or further learning
Knowledge and understanding of employability programmes, apprenticeship standards, work-based learning, and career development practices
Understanding of learner-centred coaching techniques, target setting, action planning, progress reviews, and evidence collection
Knowledge of government-funded training programmes, employability initiatives, apprenticeships, or adult learning provision
Good understanding of labour market information, employer expectations, recruitment processes, and current employment trends
Excellent communication, interpersonal, coaching, and presentation skills, both written and verbal

Job Responsibility

Deliver and facilitate coaching, training, and learning activities that follow agreed learner journeys and support individuals to develop the knowledge, skills, behaviours, and confidence required to gain and sustain employment
Support learners to develop essential employability skills, including communication, teamwork, problem-solving, digital skills, job search techniques, interview preparation, and workplace professionalism
Deliver and support English, maths, and digital skills development where required, signposting learners to specialist support where appropriate
Complete learner reviews, progress meetings, and workplace visits in line with organisational, quality, and funding requirements
Work closely with employers, line managers, and workplace mentors to ensure learners receive the support and opportunities needed to achieve their development goals
Coach learners to gather and present evidence of learning, competence, and achievement, supporting progression towards qualifications, apprenticeships, or employment outcomes
Monitor learner engagement, attendance, wellbeing, and progression, taking proactive action to overcome barriers to learning and reduce withdrawals
Deliver enrichment activities that promote safeguarding, Prevent, British Values, equality, diversity and inclusion, wellbeing, resilience, and personal development
Support learners with career planning, progression opportunities, job applications, CV development, interview preparation, and transition into employment or further learning
Maintain accurate learner records and complete all administrative requirements within agreed timescales, ensuring compliance with organisational and funding requirements

What we offer

25 + all bank holidays, Birthday off, Christmas Shopping day
Total Leave – All staff benefit from 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
2 Years’ Service – Staff who have passed 2 years’ service get an additional 2 days leave
5 Years’ Service – Staff who have passed 5 years’ service get an additional 2 days leave
10 Years’ Service – Staff who have passed 10 years’ service get an additional 2 days leave
Total Work Anniversary – Vouchers for colleagues who reach a work anniversary, £10 for every year reached
Total Health – Staff will have access to the Westfield Health Plan once they have successfully passed their probation & Health Assured from Day 1
Total Fridays – Early Finish Fridays. On the 2nd Friday of every month, staff benefit from a 3pm finish
Dress Down Fridays – Every Friday, staff do not need to wear formal work clothes
Buy & Sell – Buy up to 5 days of annual leave and sell up to 3

Fulltime

Sr. Devops Engineer AWS

Location

United States

Salary:

145000.00 - 165000.00 USD / Year

Megazone Cloud US

Expiration Date

Until further notice

Requirements

Bachelor Degree or 10+ years of professional or military experience
8+ years of experience as a technical specialist
2+ years of hands-on experience of programming in languages such as Python, Ruby, Go, Swift, Java, .Net, C++ or similar object-oriented language
Experience with architecting and automating cloud native technologies, deploying applications, and provisioning infrastructure
Hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, or other tools
Experience architecting cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Code Deploy (AWS) and/or GitLab
Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology
Experience with the full software development lifecycle and delivery using Agile practices
Experience with Chef, Puppet, Salt, or Ansible in production environments
Knowledge of IP networking, VPN's, DNS, load balancing and firewall

Job Responsibility

Advise customers on their DevOps journey, manage projects independently and also deliver as part of larger teams
Work with customers and partners internalizing their context while using your business and technical skills to design solutions based on requirements and constraints
Work towards customer business outcomes, ensuring there is a strong connection between delivery activities and business objectives
Own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stakeholders needs
Guide customers’ technical and investments, maximizing alignment with the platform, and ease of adoption as new services and products become available
Design and deliver solutions that solve for new levels of complexity, scale and performance, and in turn, enable breakthrough innovations. Create and apply frameworks, methods, best practices and artifacts that deliver prescriptive guidance to customers, and publish and present them in large forums and across various media platforms
Experience with seamless/automated build scripts used for release management across all environments
Willingness to travel to client locations and deliver professional services

What we offer

Discretionary bonus

Fulltime

Customer Experience Specialist

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor Degree in Business Administration or any other related field
2 years of experience in Customer Experience or Business Analysis or Programme Management
Matric + additional relevant programs/certificates is advantageous
Strong Analytical skills – able to assess data, reports, insights and existing processes, identify negative experience root causes or paint points
recommend /develop creative and innovative customer centric solutions with an international context
Process-Oriented – solid understanding of key cross-functional processes touching customers
able to spot optimization opportunities
Commercially astute – solid understanding of the market, competitor, & customer
Knowledge of Vodacom products and services and their value to customers as well as what competitors are offering in comparison
Stakeholder management – Ability to work and influence cross functional and external stakeholders for development and delivery of results towards an ‘ideal Customer Experience Journey’

Job Responsibility

Gain an understanding of customer requirements through the review of As-Is Experiences within the assigned product/service/channel portfolio
quantitative and qualitative insights on existing products/services/ channel
proactive participation in the Go To Market (GTM) process
Design and implement improved To-Be experiences which are not limited to existing but are also applicable to new products/services/channels
appropriate experience KPI measurements for a particular product/service/channel
appropriate toolkits/processes for the frontline support
Build effective professional relationships with business partners across CBU, VBU, MPESA and Channels
Managing expectations and priorities whilst maintaining delivery commitments towards experience reviews, improvements and continuous monitoring

Fulltime

Data and customer insights specialist

We are looking for a senior-level data and customer insights specialist to lead ...

Location

United States , Thiensville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
coursework or focused study in analytics, data, business, or a related technical discipline is preferred
4–7 years of experience in customer experience analytics, product analytics, journey analysis, or similar insight-driven roles
Demonstrated hands-on expertise with Qualtrics or other customer feedback platforms, including survey deployment and digital listening design
Experience using behavioral tracking or session replay tools to identify customer patterns and support root cause analysis
Strong reporting and metric interpretation skills, with the ability to explain trends, variances, and operational impact clearly
Proven ability to turn data into actionable recommendations that support execution and measurable business improvement
Comfortable partnering across cross-functional teams and managing workstreams in a structured, accountable manner
Self-starter mindset with the ability to ramp up quickly, navigate ambiguity, and deliver results with limited direction

Job Responsibility

Build and expand customer listening programs using Qualtrics and comparable platforms to capture feedback and behavioral signals across important journey stages
Design and manage transactional surveys, digital intercepts, and session-based insight tagging to strengthen visibility into customer interactions
Evaluate journey coverage to identify missing feedback mechanisms, prioritize gaps, and drive efforts to improve measurement across touchpoints
Convert analytical findings into clear action plans with defined ownership, timelines, and measurable business impact
Prepare recurring CX performance updates that highlight trend movement, explain metric shifts, and summarize progress against key actions
Maintain organized execution tracking so initiatives, priorities, owners, and outcomes are documented and reviewed consistently
Create insight communications such as deep-dive analyses and internal newsletters that explain customer friction points, contributing factors, and recommended next steps
Collaborate closely with product, operations, technology, and CX stakeholders to validate findings, remove blockers, and support execution of improvements
Work independently to frame loosely defined problems, establish analysis approaches, and move initiatives forward with minimal oversight

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

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Journey Specialist

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