Journey Management & Service Design Consultant Job at Aquent (Atlanta)

Solutions Design Consultant

We’re looking for an exceptional Solutions Design Consultant to join Omnea’s cus...

Location

United Kingdom , London

Salary:

Not provided

Omnea

Expiration Date

Until further notice

Requirements

5-8 years of experience in a top-tier & fast-paced environment (start-up, scale-up, VC, consulting, banking, prof services, or entrepreneurial endeavour)
Experience in a client-facing role or natural gravitas & professionalism
Track record of exceptional performance in academia, work, sport, etc.
Tech-savvy and can figure out new products/tools/processes quickly (e.g., Excel/SQL/Zapier)
Ability to build rapport & meaningful relationships with people at all levels
Hard-working, ambitious, and dedicated
Ability to shift between operational & strategic work
Entrepreneurial mindset
Outstanding communicator (verbal, written, presenting)
Highly organised

Job Responsibility

Own the deployment of the Omnea platform and key strategic modules, features & integrations
Advise customers on optimal solutions that deliver meaningful value
Drive the implementation process acting as an extension of the customer’s team
Become a product expert and be the voice of the customer internally
Support & champion customers in their journey with Omnea
Manage strategic work (advising on product config, refining implementation strategies) and operational work (managing onboarding & deployments, working with product on roadmap)
Build meaningful relationships with customers
Present value-focused demos and build bespoke configurations of workflows
Work with engineering, product, and sales teams
Act as a diligent project manager, coordinating and driving towards launch

Fulltime

Supply Chain Management Consultant

Work with Sopra Steria, a leading European company in digital transformation and...

Location

Italy , Assago

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Minimum of a Bachelor’s Degree and business acumen
Minimum 4-8 years scoping and delivering transformation and innovation advisory solutions and services
Minimum 2 years of experience in any of the following areas: Integrated Business Planning, Digital Supply Chain, Data-driven Supply Chain, Supply Chain Technology, Cloud Advisory, Supply Chain Strategy, Integrated Business Planning Transformation Management
Clear understanding of Planning processes across the end-to-end supply chain
Analytical and quantitative capabilities
Ability to quickly pick up and apply complex technical skills
Knowledge of probabilistic vs deterministic methods and when to use each
Fluent in English
Strong communication and presentation skills

Job Responsibility

Work directly with customers and understand their business requirements
Find solutions to customers’ planning pain points
Persuade customers and managers why alternative approaches may be needed
Decide which methods and procedures to use when completing projects
Work within the project/program team and being leader of the assigned project stream
Make sure that projects support customers meet their important goals
Solving key business challenges by enabling end-to-end Supply Chain transformation, painting a picture of, and charting a journey from the current state to a 'to-be' enterprise environment
Overseeing the design and implementation of Integrated Business Planning solutions
Managing business development opportunities to bring innovative solutions and ways of working to customers
Building and applying technical, industry, organization, and functional knowledge to support efforts in selling opportunities to existing and new customers

What we offer

Opportunity to work in a dynamic environment
Work on national and international projects
Continuous knowledge development
Opportunities for skill enhancement
Smart working policy with flexibility
Availability for national and international transfers

Fulltime

Cx Service Managing Consultant

We are seeking a highly motivated and experienced CX Transformation Business Con...

Location

United Kingdom , London; Manchester; Glasgow

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Previous experience in delivering customer experience (CX), Customer Service, or a similar role
Hands-on experience as an end user in CRM, Customer Service and Marketing platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, Microsoft Dynamics, Adobe)
Passion for shaping organisations to adapt to new trends in Customer Engagement, including the role of Agentic AI in transforming Contact Centres
Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals
Proven experience in designing and delivering CRM and CX strategies
Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients
Experience seller – a keen interest to identity and drive potential opportunities with clients that will open up areas for frog to expand
Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results
Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease
Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders

Job Responsibility

Collaborate with clients to assess their current customer experience and the role of their CX and Martech tools in enabling this
Design strategies to improve customer engagement, retention, and loyalty
Identify opportunities for innovation and process optimization in customer facing processes and customer service journeys
Lead or assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics)
Lead or assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., automation, communications, strategy, segmentation)
Work with customers to identify challenges and opportunities that will enable them to deliver on their goals
Work with technology, data and customer teams internally and externally to develop customer first solutions
Serve as a key point of contact for clients, ensuring smooth communication and delivery
Work with client teams to improve adoption of CX technology and ways of working to drive better Customer Engagement outcomes
Collaborate with internal and external stakeholders to align solutions with business objectives

What we offer

We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people
All UK employees are eligible to request flexible working arrangements
We have trained ‘Mental Health Champions’ across each of our business areas
We have also invested in wellbeing apps such as Thrive and Peppy
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance

Fulltime

New

Sales Consultant

Domaine Homes is seeking an experienced Sales Consultant to join our team in the...

Location

Australia , Newcastle

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience in residential new home sales
Previous experience within a project home builder will be highly regarded
Strong understanding of the Hunter Valley/Newcastle market preferred
Excellent communication, presentation and closing skills
Results-driven, organized and self-motivated
Professional approach with a customer-first mindset
Able to thrive in a busy, high-performing display environment

Job Responsibility

Represent Domaine Homes at the display centre
Manage the full customer journey from enquiry through to signed contract
Work with both greenfield and knockdown rebuild customers
Build strong customer relationships and deliver a premium sales experience
Confidently present home designs, inclusions and upgrade options
Achieve and exceed sales targets in a high-demand environment
Roster: Thursday to Monday (weekend work essential)

What we offer

$400K+ OTE for strong performers
Uncapped commission structure
High enquiry flow and premium product demand
Dedicated Sales Cadet support
Established systems, training and leadership support
Long-term career growth opportunities within Domaine Homes

Fulltime

New

Internal Consulting Lead, Senior Vice President

The Internal Consulting Solutions (ICS) organization is a dynamic and expanding ...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 14+ years of experience in Operating Model, Process improvement and Process Transformation projects for end-to-end processes crossing business areas / siloes within Financial Services, Consulting (strong preference for management consulting experience) or Investment Banking
3+ years serving as a project / program manager on operating model, process reengineering or transformation projects, using agile methodologies, that delivered demonstrated ROI and which were sponsored by Senior management
Some experience within Banking and Financial Services is strongly preferred
Management Consulting experience is required
Proven capability to support the development / adaption of Process improvement and Process Transformation approaches and methods, and support others on the approaches and methods, as necessary
Experience with Lean and Six Sigma, DMAIC, or other process change methodologies required
Familiarity with digitalization concepts and emerging trends as it relates to Process Transformation and AI experience integrating technology priorities and requirements into the development of holistic process models and solutions
Strong written and verbal communications skills
Demonstrated experience creating, owning, and developing PowerPoint presentations and similar forms of communication
Advanced skills in MS Excel, PowerPoint and other data visualization tools

Job Responsibility

Support ICS Leadership to scope and launch operating model, process improvement and process transformation projects, applying agile principles, by identifying business needs, validating key pain points, and determining the business case for change
Support ICS Leadership to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities
Participate in leveraging change management approaches and methods and support the assessment of organization capacity and readiness for change
Own the development of project plans, including backlogs and user stories, establishment of Steering Team(s), and mobilization and launch of project teams to support operating model, process improvement and process transformation projects and programs
Leverage Six Sigma, Lean, DMAIC, and other common process change methodologies
Help create culture change within Citi
Support the ICS India Site Lead in managing the ICS India Team members

Fulltime

New

Front-End Web Developer Manager

Responsible for leading all aspects of the company's website strategy, developme...

Location

United States , Los Angeles

Salary:

133000.00 - 167000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Deep expertise in Vue.js (Vue 3, Composition API, Vue Router, Pinia for state management) to build modular, reusable components
Advanced knowledge of Nuxt.js (Nuxt 3) for implementing Static Site Generation (SSG) and Server-Side Rendering (SSR) tailored to marketing and performance needs
Strong proficiency in modern JavaScript (ES6+) and TypeScript for scalable, type-safe, and maintainable enterprise codebases
Proven experience integrating decoupled content platforms (e.g., Contentful, Sanity, Storyblok) to empower marketing teams with distributed publishing capabilities
Seamless integration with RESTful APIs and GraphQL to connect backend systems and third-party marketing services
Familiarity with edge computing and serverless functions for handling dynamic actions within a static-first environment
Strict adherence to frontend performance optimization, including lazy loading, code splitting, and asset optimization to ensure frictionless user journeys
Expertise in implementing dynamic routing, semantic HTML, structured data (Schema.org), and dynamic meta tags to drive BlackLine's organic search visibility
Experience embedding A/B testing tools (Optimizely, VWO) and tag management (Google Tag Manager, Google Analytics) to support robust Conversion Rate Optimization (CRO) pipelines
Advanced skills in utility-first frameworks like Tailwind CSS, alongside PostCSS or SCSS pre-processors

Job Responsibility

Manage all aspects of the BlackLine Marketing website to ensure brand consistency, content accuracy, and a frictionless conversion process to meet pipeline goals
Oversee the overall web experience, information architecture, page templates, and components to ensure a consistent, scalable, and high-quality experience for users
Contribute to the Conversion Rate Optimization (CRO) program, roadmap, and agency relationship to increase pipeline from the website
Grow organic traffic to www.blackline.com globally through coordination with the SEO team with content, internal linking, and awareness of technical SEO components
Monitor market trends and competitors to determine marketing opportunities and take actions to improve the visibility of the site and BlackLine solutions
Manage the web team, contractors, and agencies while measuring the quality and velocity of execution with key metrics
Communicate the annual web strategy and quarterly plans to cross-functional stakeholders
Analyze page performance and user behavior to generate data-driven hypotheses, optimizing onsite user journeys
Champion, evangelize, and educate BlackLine stakeholders on best practices in UX design as well as SEO and CRO initiatives and how they drive engagement, conversion, and customer loyalty
Collaborate cross-functionally with digital team members, content, design, and product marketing to improve the user experience of BlackLine.com, BeyondTheBlack.com and other subdomains

What we offer

Short-term and long-term incentive programs
Robust offering of benefit and wellness plans

Fulltime

Field Access Manager, Northwest

Reporting to the West Regional Director of Field Access Management, the Field Ac...

Location

United States , San Mateo

Salary:

190000.00 - 215000.00 USD / Year

Dompé

Expiration Date

Until further notice

Requirements

7+ years of pharma/biotech experience with a focus on patient and/or market access
2 years or equivalent of specialty pharmacy, patient support, and/or market access experiences
Ability to establish yourself as an influential thought leader on patient support services while navigating the organization and building collaborative relationships with other functional leaders
Deep understanding of field operations and the systems and infrastructure needed to support access roles to best meet the needs of patients and HCPs
Experience optimizing and educating on customer facing technology platforms
Firm grasp of the compliance and regulatory environment
Deep understanding of the patient access landscape and grasp of the patient access journey in the specialty marketplace
Expertise within the pharmacy benefit landscape as well as expertise with buy and bill
Launch experience a plus
Demonstrated ability to think strategically, anticipate changes in the marketplace, and be the voice of the patient and customer

Job Responsibility

Provide non-promotional, consultative and compliant account management support for HCP staff regarding patient access to OXERVATE
Establish strong partnership relationships with the Patient Access Manager (PAM) team while supporting the patient journey
Be a subject matter expert on the access landscape
Leverage data and insights to determine where they can have the biggest patient impact with a targeted list of customers
Seen as an expert on customer facing enrolment tools and collaborates with strategy team to support appropriate utilization of digital enrollment platforms to streamline user experience and gain efficiencies
Demonstrate deep understanding and expertise on local market access dynamics in their region
Together with Marketing and Program Strategy contributes to the development of strategies, tactics, and messaging that will optimize the patient journey and deliver an excellent provider experience
Develop solutions to identify the efficiencies within the patient access journey in collaboration with the Program, Strategy, and Design team
Work cross functionally to analyze access barriers and act as the local market access resource for internal partners

What we offer

Comprehensive medical benefits
Generous vacation / holiday time off
Competitive 401(K) matching
Very generous monthly car allowance

Fulltime

Managing Consultant

Why consider joining our Financial Services community as a Managing Consultant i...

Location

United Kingdom , London

Salary:

Not provided

PA Consulting

Expiration Date

Until further notice

Requirements

Proven experience leading the delivery of complex transformation, programme, and project management initiatives within Wealth & Asset Management or in the Life and Pensions or broader Financial Services sectors
Deep knowledge of Wealth Management or Life and Pensions client needs, market trends, operating model challenges, and the evolving regulatory and digital landscape
Demonstrated ability to translate client challenges into structured transformation programmes—from business case development through to execution, adoption, and benefits realisation
Track record of selling and delivering professional consulting services, including building and expanding client relationships across senior stakeholder groups
Experience managing multidisciplinary teams in fast-paced and complex environments, with a strong focus on delivery assurance, governance, and stakeholder management
Excellent communication, presentation, and influencing skills, with the ability to steer senior-level client conversations and drive consensus
Agile or other project delivery credentials are advantageous, alongside familiarity with industry frameworks and best practices relevant to WAM or Life and Pensions transformation
Passion for innovation, continuous improvement, and bringing sector-leading solutions to market
Deep knowledge of Wealth and/or Life & Pensions client needs, market trends, products & propositions, operating model challenges, technology platforms and the evolving regulatory landscape

Job Responsibility

Lead the delivery of transformation management office and programme execution for Wealth Management or Life and Pensions and wider financial services clients
take on responsibility for shaping transformation strategies and ensuring effective implementation
Drive complex programme and project management, including the definition and hands-on delivery of multi-disciplinary change initiatives such as operating model design, regulatory change, digital transformation, and cost optimisation
Build and sustain trusted client relationships, identify new opportunities, and lead business development initiatives—contributing to proposal development, thought leadership, and go-to-market offerings in either Wealth Management or Life and Pensions
Shape and launch new service propositions within the Wealth Management or in the Life and Pensions space, leveraging your sector insights and delivering high-value solutions to client challenges
Guide and coach teams through all stages of large-scale change, ensuring deliverables are met to exceptional standards—drawing on leading methods and tools for transformation and delivery assurance
Influence senior stakeholders, facilitating consensus and alignment on key programme decisions and future-state architectures
Drive innovation within consulting delivery, helping PA and its clients stay ahead of market trends and regulatory developments
Benefit from ongoing learning, certifications, and professional growth initiatives that support your onward career journey

Fulltime

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Journey Management & Service Design Consultant

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