Journey delivery manager, Randstad

Randstad

Location:
Canada, Toronto

Category:
Human Resources

Contract Type:
Not provided

Salary:

44.70 CAD / Hour

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Job Description:

As our Journey Delivery Manager for Employee Experience, you will be at the forefront of transforming how we design, deliver, and implement employee journey solutions, combining strategic journey management with change enablement to ensure successful adoption across the enterprise. This opportunity combines hands-on journey leadership with strategic business partnership and works cross-functionally to deliver impactful employee experiences across our organization. This role sits in the Employee Experience Design and Insights team within our broader Employee Experience organization.

Job Responsibility:

Orchestrate one or multiple employee journey initiatives using lightweight agile practices
Develop and maintain program roadmaps aligned with business objectives
Drive integrated planning across design, technology, and business workstreams
Establish governance and ways of working that protect design team effectiveness
Monitor program health and proactively address risks and dependencies
Support prioritization and resource planning aligned with business objectives
Create frameworks for measuring program success and adoption
Partner with HR and business stakeholders to understand requirements and constraints
Develop comprehensive change and implementation strategies
Build and maintain relationships with key stakeholders across the organization
Create and manage communication plans for new journey rollouts
Drive stakeholder alignment and buy-in for journey solutions
Support training and enablement activities
Track adoption metrics and program outcomes
Remove obstacles and streamline processes to maintain team momentum
Facilitate effective collaboration between designers and business partners
Support design critique and review processes
Help break down complex journey work into manageable deliverables
Champion user-centered design practices across the organization
Bridge communication between design teams and business stakeholders

Requirements:

Strong background in change management and stakeholder engagement
Experience working with design teams and design processes
Track record of delivering complex programs in large organizations
Excellent facilitation and communication skills
Understanding of employee experience and HR processes
Ability to influence and align stakeholders
Comfortable working in ambiguous environments with multidisciplinary teams
Experience with lightweight agile practices
Strong problem-solving and analytical capabilities

What we offer:

Work for one of the top 5 Banks in Canada
Competitive pay rate

Additional Information:

Job Posted:
April 29, 2025

Expiration:
May 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Journey delivery manager

Randstad

Location:Canada, Toronto

Category:Human Resources

Contract Type:Not provided