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Working in our customers properties to complete breakdown, service and repair works on domestic heating and hot water systems. Assist our heating/install teams and maintenance engineers in providing a first class service to our loyal customer base. No two days will be the same and we require a self-motivated team player who can manage their workload efficiently and to a high standard. The role involves working in both occupied and void properties, delivering high-quality joinery services while maintaining excellent standards of customer care, safety, and compliance.
Job Responsibility:
Ability to lift and relay floors, box in pipework, cut hatches
Ability to hang radiators and assist in running pipework an advantage
Ensure all works are completed to a high standard, in line with specifications and relevant building regulations
Complete works in a “right-first-time” approach where possible
Work respectfully and professionally in tenants’ homes, ensuring minimal disruption
Communicate clearly with residents regarding work requirements and timescales
Accurately complete job reports, works orders, and any associated paperwork or digital records
Report follow-on works, defects, or H&S concerns promptly
Adhere to safeguarding policies and recognise potential vulnerabilities in tenants
Requirements:
Proven practical experience as a Joiner / Carpenter, ideally within social housing or domestic maintenance
NVQ Level 2 or 3 in Carpentry & Joinery, or equivalent practical experience (desirable)
Good problem-solving skills and attention to detail
Full UK driving licence
Willingness to undertake a DBS check
What we offer:
Company vehicle and fuel card supplied
Uniform, PPE & mobile device supplied
Contributory pension scheme
Life assurance
20 days + Bank holidays
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and “Employee Voice” programmes
Strong opportunities for career growth and development
“Sureserve Legends” – celebrating the fantastic ways in which our employees live our values