CrawlJobs Logo

Jira User / Specialist

aqusag.com Logo

AquSag Technologies

Location Icon

Location:
India , Noida

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Join our team as a Jira User / Specialist and play a key role in optimizing Agile workflows and issue tracking processes. In this expert-level, AI training-focused role, you'll leverage your Jira expertise to support seamless team operations and provide valuable insights through data analysis and reporting.

Job Responsibility:

  • Manage and track tickets using Jira to ensure timely resolution and accurate documentation
  • Support Agile teams operating in Scrum and Kanban frameworks, maintaining smooth workflows
  • Configure Jira dashboards and reports to deliver clear, actionable data to stakeholders
  • Perform basic workflow configuration tasks to support evolving project requirements
  • Collaborate closely with team members to gather feedback and refine issue tracking processes
  • Utilize strong written and verbal communication skills to clearly document processes and communicate updates
  • Assist with AI training initiatives by providing structured Jira data and insights to support the project’s goals

Requirements:

  • Minimum 2 years of hands-on experience using Jira in a user-level capacity
  • Expertise in issue tracking, ticket management, and Agile methodologies (Scrum/Kanban)
  • Proficiency in configuring Jira dashboards and generating reports
  • Basic knowledge of Jira workflow configuration and customization
  • Strong data analysis skills with a keen attention to detail
  • Excellent problem-solving abilities within collaborative team environments
  • Outstanding written and verbal communication skills

Nice to have:

  • Experience supporting AI or data-driven projects
  • Familiarity with remote, cross-functional teams
  • Track record of proactive process improvement in Jira environments

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
AquSag Technologies - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Jira User / Specialist

Success Manager, Adoption Specialist

In This Role, You Will: Drive Scalable Engagement: Proactively manage a portfoli...
Location
Location
United States
Salary
Salary:
98100.00 - 155100.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in Customer Success, Account Management, or related SaaS roles, with proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
  • A customer-centric mindset, with a passion for driving adoption, value realization, and customer satisfaction
  • Demonstrated ability to quickly and effectively build trusted relationships and guide customers to business outcomes through scalable engagement strategies
  • Understanding of common Jira and Confluence end-user use cases and ways of working
  • Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners to facilitate a seamless customer experience
  • Strong organizational and time management skills
  • ability to manage multiple priorities and engagements simultaneously
  • Adaptability and a commitment to continuous learning in a dynamic, fast-paced environment
  • Exceptional verbal and written communication skills
  • Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau
Job Responsibility
Job Responsibility
  • Drive Scalable Engagement: Proactively manage a portfolio of customers through a pooled model, supporting customers at key journey milestones (including onboarding, adoption, and value realization)
  • Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions
  • Deliver Value at Scale: Deliver value through many engagements including webinars, office hours, and curated outreach
  • Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. high-level understanding of industry trends, market dynamics, and competitor activities
  • Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed
  • Champion Customer Advocacy: Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
  • Maintain Operational Excellence: Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Jams Customer Success Specialist

We are seeking a Customer Service Specialist to join our IT department in our MD...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
mdpi.com Logo
MDPI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A Bachelor's degree in any discipline
  • Confident in IT tools and systems
  • Proficient in Microsoft Office 365
  • Excellent attention to detail
  • Flexible and able to manage multiple tasks effectively
  • Eager to learn and grow
  • A proactive, can-do attitude with a positive outlook
Job Responsibility
Job Responsibility
  • Manage support requests from JAMS users, solving issues as the first line of support and escalating bugs or complex problems to the technical team
  • Assist JAMS customers with system configuration and respond to inquiries on how to best utilise the JAMS application to achieve their desired outcomes
  • Create knowledge-based articles, release notes and other product documentation helping out users to better understand JAMS and stay informed about updates and new features
  • Collaborate with the Engineering team by filing Jira tickets for bugs or simple changes, and support the QA team in testing and validating new functionalities
  • Respond to inquiries from potential leads regarding the product, pricing, and demo requests
  • Organize and conduct product demonstrations to showcase JAMS to prospective clients
  • Maintain lead contact data in the CRM system (HubSpot)
  • Prepare quarterly invoices for JAMS customers and forward them to the Billing team
  • Support the onboarding of new users through targeted emails and in-app notifications
  • Monitor files and issues related to production services provided to JAMS customers
What we offer
What we offer
  • Focused in-house training in editing scholarly content according to MDPI’s conventions by experienced editors
  • Performance-based quarterly bonuses
  • Clear progression pathways
  • Flexible Working Times
  • Twenty-five days of annual leave, in addition to bank holidays, paid leave for medical appointments, and days off for special circumstances such as moving house or getting married
  • Bupa Health Cash Plan
  • Access to our benefit platform “Perkbox”, which provides a range of discounts across various retailers such as food, drinks, tech, travel and more
  • Cyclescheme and Techscheme
  • Socials
  • Convenient Transportation Links
  • Fulltime
Read More
Arrow Right

Veeva Solution Architect cum Data Migration Specialist

Location
Location
United States , Summit
Salary
Salary:
150000.00 USD / Year
realign-llc.com Logo
Realign
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep and strong experience with Veeva Vault configuration and implementation
  • Must have clear understanding of Veeva Vault Architecture
  • Understanding of SaaS/Cloud solutions and technology, releases
  • Must have Java or Python experience
  • Proficient in grooming requirements in JIRA, can lead architecture, design and strategies
  • Strong troubleshooting skills for resolving complex issues and discrepancies
  • Expert knowledge of Veeva data model, including documents, records, and metadata
  • Proficient in grooming Data Migration requirements in JIRA, leading data migration strategies, tools, and best practices for transitioning data to Veeva
  • Ability to analyze and map existing data sources to Veeva Vault structure
  • In-depth knowledge of ETL (Extract, Transform, Load) processes and tools for effective data migration
Job Responsibility
Job Responsibility
  • Manage the data migration product backlog which includes tasks, features, and user stories
  • Collaborate and coordinate with the customer Data Lead to create user stories for data migration, including defining Acceptance Criteria in JIRA
  • Facilitate the review and approval of user stories in JIRA
  • Finalize source to target mapping
  • Lead code development and scripting as necessary to facilitate data migration
  • Create and manage Progress tracker for all data migration related activities and stages
  • Develop and document a standard data migration approach working with the architecture and project/ program management team
  • Coordinate and facilitate development and validation efforts for data transformation, and loading, ensuring successful data migration
  • Creation of documentation as per customer SDLC process and following up on reviews and approvals for the same
  • Fulltime
Read More
Arrow Right

IT Digital Workplace Operations Specialist - Sharepoint / JIRA / MS Office Decommissioning

Airbus Helicopters is looking for an IT Digital Workplace Operations Specialist ...
Location
Location
Spain , Albacete
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • IT academic background or equivalent experience
  • A certain level of work experience (3-5 years) in IT service management or IT product manager jobs is desired
  • Technical knowledge of IT applications support, preferably in the applications inside the scope: Sharepoint platform, JIRA platform, Microsoft Office application support
  • PowerShell or any scripting language knowledge
  • AoDocs application support
  • Transnational IT supplier Management
  • Practical Problem Solving
  • Design IT operations which optimizes Customers Expectations & Needs
  • Service Level Management, Problem Management, Documentation Production, Solution Deployment, Solution Performance Management
  • Component Integration, Testing, Document Production
Job Responsibility
Job Responsibility
  • Lead the global health of the Sharecopter and JIRA platform service in AH (incident backlog, knowledge database completeness, incident resolution efficiency, request catalog, CMDB updates, Implementation of Changes, SLA fulfillment, dashboard creation)
  • Support the project focused on decreasing the company's Microsoft Office licenses footprint and migrating selected SharePoint sites to the AoDocs platform
  • Support the Restricted Collaboration Services Product Manager in any RUN, BUILD TO TUN or BUILD activity
  • Perform the RUN activities of the service with the support of other IT operation specialists
  • Team up with the Email and Google Workspace team to offer back up support
  • Define regular improvements in the scope of the activity
  • Ensure the proper Entry to Service of any new feature of the applications inside your scope
  • Manage Major Incident resolution process, by involving good roles and actors
  • Take care of escalations, by ensuring quick resolution and ensuring continuous improvement of our processes
  • Contribute to regular reviews on Restricted Collaboration routines including participation to PI Planning with the Group, weekly team meetings, product team meetings
What we offer
What we offer
  • Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis
  • Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services
  • Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application
  • Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility
  • Fulltime
Read More
Arrow Right

IT Support Specialist

Fullpath is an AI-first tech company in the automotive space with hubs across th...
Location
Location
United States , Teaneck, NJ or Burlington, VT
Salary
Salary:
60000.00 - 65000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in a dedicated IT support or help desk role
  • Proven ability to support macOS environments at a scale of ~100+ users (or similar)
  • Operational experience or strong familiarity with: MDM tools (e.g., Jamf, Kandji, Intune, JumpCloud)
  • SSO/MFA services (e.g., Okta, Entra ID, JumpCloud)
  • Cloud mail/collaboration platforms (e.g., Google Workspace, Microsoft 365)
  • Ticketing systems such as Jira Service Management
  • Strong understanding of end-user networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi configuration)
  • Exceptional interpersonal skills with empathy, patience, and the ability to communicate clearly with both technical and non-technical users
  • Highly organized, proactive work style with the ability to manage and prioritize multiple tasks independently in a fast-paced environment
  • High level of accountability and work ethics
Job Responsibility
Job Responsibility
  • Serving as the primary point of contact for the US team, providing technical support via Jira Service Management, Slack, and in-person
  • Troubleshooting hardware, macOS, networking, and core business applications
  • Proactively managing the support request queue, ensuring clear documentation and timely ticket resolution
  • Administering and maintaining core SaaS and infrastructure tools, including: Google Workspace: User/group management, security configuration, and service health
  • Jamf: macOS device management (MDM), policy deployment, and compliance monitoring
  • Okta: IAM, SSO, and MFA support
  • Jira: Ticket workflows, custom fields, and IT operations optimization
  • Executing onboarding and offboarding processes, including device provisioning and access permissions
  • Managing IT hardware inventory, replacements, and procurement logistics
  • Maintaining accurate asset tracking and documentation for all company hardware and software
What we offer
What we offer
  • Competitive compensation & comprehensive benefits—because your well-being matters
  • Flexible, family-friendly environment that supports work-life balance
  • Global team of innovators, collaborators, and go-getters who challenge and uplift one another
  • Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
  • Fast-paced startup culture with endless opportunities for learning, growth, and ownership
  • A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured
  • Medical, Dental, Vision, Disability, Life/AD&D, EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • Fulltime
Read More
Arrow Right

IT Support Specialist

Fullpath is an AI-first tech company in the automotive space with hubs across th...
Location
Location
United States , Teaneck, NJ or Burlington, VT
Salary
Salary:
60000.00 - 65000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in a dedicated IT support or help desk role
  • Proven ability to support macOS environments at a scale of ~100+ users (or similar)
  • Operational experience or strong familiarity with: MDM tools (e.g., Jamf, Kandji, Intune, JumpCloud)
  • SSO/MFA services (e.g., Okta, Entra ID, JumpCloud)
  • Cloud mail/collaboration platforms (e.g., Google Workspace, Microsoft 365)
  • Ticketing systems such as Jira Service Management
  • Strong understanding of end-user networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi configuration)
  • Exceptional interpersonal skills with empathy, patience, and the ability to communicate clearly with both technical and non-technical users
  • Highly organized, proactive work style with the ability to manage and prioritize multiple tasks independently in a fast-paced environment
  • High level of accountability and work ethics
Job Responsibility
Job Responsibility
  • Serving as the primary point of contact for the US team, providing technical support via Jira Service Management, Slack, and in-person
  • Troubleshooting hardware, macOS, networking, and core business applications
  • Proactively managing the support request queue, ensuring clear documentation and timely ticket resolution
  • Administering and maintaining core SaaS and infrastructure tools, including: Google Workspace: User/group management, security configuration, and service health
  • Jamf: macOS device management (MDM), policy deployment, and compliance monitoring
  • Okta: IAM, SSO, and MFA support
  • Jira: Ticket workflows, custom fields, and IT operations optimization
  • Executing onboarding and offboarding processes, including device provisioning and access permissions
  • Managing IT hardware inventory, replacements, and procurement logistics
  • Maintaining accurate asset tracking and documentation for all company hardware and software
What we offer
What we offer
  • Competitive compensation & comprehensive benefits
  • Flexible, family-friendly environment that supports work-life balance
  • Global team of innovators, collaborators, and go-getters who challenge and uplift one another
  • Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
  • Fast-paced startup culture with endless opportunities for learning, growth, and ownership
  • A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured
  • Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match.
  • Fulltime
Read More
Arrow Right

Junior VB.NET Software Developer

The role primarily focuses on software development projects that enhance the cap...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years of experience in a software development role, preferably in the chemicals manufacturing industry
  • Proficiency in Backend Development and API Development
  • Solid understanding and experience in using ASP.NET and .NET
  • Expertise in Visual Basic .Net (VB.NET) programming
  • Familiarity with C Sharp Programming (C#)
  • Knowledge of JSON - JavaScript Object Notation
  • Ability to troubleshoot and resolve issues in a timely manner
  • Strong problem-solving skills and attention to detail
  • Excellent verbal and written communication skills
  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
Job Responsibility
Job Responsibility
  • Design and develop software solutions that interact with proprietary software systems through APIs to ensure seamless integration and data exchange
  • Provide expertise in software engineering technologies and best practices to Support Specialists
  • Assist with software support tickets during peak ticket seasons to ensure timely resolution of user issues
  • Develop and implement deployment plans for new software tools, including writing technical documentation, creating training videos, and presenting live training demos
  • Perform UAT and smoke testing prior to software deployment
  • Learn proprietary research processes and systems to provide effective software solutions
  • Perform Tier 2 level investigation and troubleshooting of proprietary research software
  • Record troubleshooting steps and resolution details in Atlassian Jira Service Desk
  • Manage and update knowledgebase articles
  • Work towards empowering the Support Specialists with robust, user-friendly tools that simplify their workflows, improve data accuracy, and enable them to focus on more strategic initiatives
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Digital Product Specialist

I'm partnered with a forward thinking and well known UK charity who are hiring f...
Location
Location
United Kingdom , London
Salary
Salary:
42000.00 - 48000.00 GBP / Year
understandingrecruitmentnfp.com Logo
Understanding Recruitment NFP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Umbraco or similar CMS experience
  • Experience working in a similar digital product focused role
  • Knowledge of SEO, digital accessibility
  • Good communication skills and a self starter
Job Responsibility
Job Responsibility
  • Optimise the organisations website, fundraising platforms, learning management system and other digital products
  • Undertaking SEO & accessibility audit's
  • Coordinate sprints with the external digital agency
  • Raise tickets using Jira
  • Conduct User acceptance testing
  • Drive process improvements across the digital products
What we offer
What we offer
  • 25 days AL+ BH
  • Brand new office
  • Pension
  • Fulltime
Read More
Arrow Right