Jira Support Engineer / Jira Administrator Job at Tech Mahindra (Austin)

Support Engineer

We’re a global team of over 400 people, working together to push the boundaries ...

Location

United States , Austin

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

4-7 years of experience working as Support Engineer/Testing/Specialist at a SaaS or software company
Experience with open-source databases and technologies such as PostgreSQL, MySQL, Redis, and/or other technologies like Kafka, OpenSearch, Cassandra, and Grafana
Strong Linux and Networking skills as an administrator or Support Engineer
Excellent communication skills, with the ability to connect with users, adjust the tone and deliver personalized support
Critical thinking that prioritizes client needs and perspectives
Strong written and verbal communication skills, with the ability to clearly articulate root cause analysis to diverse stakeholders
Knowledge of distributed systems, and the ability to read and write SQL
Previous use of Zendesk, Slack, ServiceCloud, Google, Jira, Zendesk, Intercom, and/or Github
Experience in public clouds (AWS, Google, Azure) across compute, storage, networking, and security
A take charge attitude, technically curious, detail-driven, yet goal-oriented and focused on delivering results

Job Responsibility

Deliver exceptional customer service within SLAs
Develop deep expertise in our Aiven Platform and Aiven Services
Apply your experience with open-source databases and technologies
Troubleshoot complex issues, especially in Linux environments, public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups
Identify trends in customer feedback, report and suggest improvements
Help evolve and develop our support processes and tooling
Create and refine Runbooks and Playbooks from previously encountered issues, streamlining future resolution processes and fostering knowledge sharing
Research and report product malfunctions in order to expedite the resolution process ensuring optimal customer outcomes
Collaborate with cross-functional teams, including Documentation, Product, Sales, and Engineering
Engage with customers and teams via various channels, working collaboratively via ticketing system, email, chat and occasionally by phone or remote sessions to diagnose and resolve customer issues

What we offer

Participate in Aiven’s equity plan
Hybrid work policy
Get the equipment you need to set yourself up for success
Real employer support (use one of our learning platforms, annual learning budget, and more)
Holistic wellbeing support through our global Employee Assistance Program
Extensive Occupational Health Care, Dental Care, as well as sports, culture, massage, commute and lunch benefits
Finnish Language lessons
Monthly office breakfast
Statutory accident insurance

Fulltime

AWS Support Engineer

We are seeking an experienced support engineer to work with our clients' AWS inf...

Location

Salary:

Not provided

Noveo

Expiration Date

Until further notice

Requirements

AWS Core Services: Strong understanding of EC2, S3, RDS, VPC, IAM, CloudWatch, EKS, ECS, ECR
Linux Administration: Basic Ubuntu and Amazon Linux administration skills
Networking Basics: Understanding of TCP/IP, DNS, HTTP/HTTPS
ability to perform basic network diagnostics
Command Line: Proficient in Bash, basic system commands
Monitoring Systems: Experience with CloudWatch, Zabbix, Nagios, or similar
ITSM Tools: Experience with ticketing systems (Jira Service Management, ServiceNow, etc.)
AWS Advanced Services: Hands-on experience with ELB, Auto Scaling, CloudFront, Route 53, ElastiCache
AWS Monitoring: Experience with CloudTrail, X-Ray, detailed CloudWatch metrics analysis
Basic understanding of AWS billing

Job Responsibility

Monitoring client AWS infrastructure using monitoring systems
Logging and initial classification of incoming incidents
Performing initial diagnostics using standard procedures
Resolving routine incidents according to documented procedures
Incident handling in accordance to SLA
Communicating with clients to gather additional information
In-depth technical diagnostics of more complex AWS infrastructure issues
Direct connection to client infrastructure to resolve incidents
Analysis of logs, performance metrics, and AWS service status
Performing service recovery operations (restart, scaling, reconfiguration)

What we offer

Paid vacations (24 working days/year) and sick leave
Working on exciting projects in international team of professionals
Opportunities for learning and practicing new technologies
internal training
Participating in inner meetups and permanent experience exchange with colleagues
Well-defined development processes and methodologies
Partial reimbursement of medical fees, massage or sports.

Fulltime

Senior Linux Technical Support Engineer

As a Senior Linux Technical Support Engineer, you will be responsible for provid...

Location

India , Pune

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Proficiency with Linux command-line tools and utilities
Basic knowledge of ticketing tools (Jira, ServiceNow)
Hands-on experience using Git for version control
Working knowledge of containerization tools (Docker, Podman, container)
Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
Familiarity with configuration management and automation using Ansible
Awareness of monitoring and visualization tools (Prometheus, Grafana)
Strong problem-solving and troubleshooting skills
Effective communication and interpersonal abilities
Team-oriented mindset with adaptability to shifting priorities

Job Responsibility

Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
Assist in the installation, configuration, and maintenance of Linux-based software applications
Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved

Fulltime

Support Engineer

Location

Poland , Warsaw

Salary:

Not provided

SSP Innovations

Expiration Date

Until further notice

Requirements

Bachelor's degree in related field
Strong decision-making and leadership skills
Excellent analytical, problem-solving, conflict resolution, and decision-making skills
2+ years of experience with 3-GIS, 5-10 years' experience with Esri solutions or a combination thereof
Detail-oriented, organized, and quality focused
Strong planning and time management skills
Experience in Customer Service in a software environment

Job Responsibility

Provide superior customer support and troubleshoot client issues with 3-GIS software and assist clients in exceeding their expectations for their use of the 3-GIS software with a focus on upgrades
Educate customers on our products and services and how best to leverage them in their daily operations
Proactively identify best practices/workflow changes to improve customer satisfaction
Work collaboratively with other 3-GIS teams (Sales, Product, Development, PMO) to get the right answers for our customers and collaborate with leadership to improve customer experience
Follow processes or policies to help improve overall support metrics and CS operations
Configure 3-GIS software, web services and database software
Test new software functionality and bug fixes
Train clients on product operations, functionality, and usage
Consult clients on new projects and implementation of software and services
Train new team members and serves as a mentor for new hires

Fulltime

Middle IT Helpdesk Engineer

As a Support Specialist, you’ll be the first point of contact for our users when...

Location

Poland , Wroclaw

Salary:

Not provided

Zoolatech

Expiration Date

Until further notice

Requirements

3+ years of experience
Perfect communication skills
Mac OS (OS installation and configuration)
Microsoft Windows (OS installation and configuration)
Experience working with corporate ticketing systems (e.g., Jira Service Desk)
Experience working with any antivirus solution
Issues troubleshooting with software/hardware
Ability to prioritize and manage multiple tickets simultaneously
Proactive attitude and ownership of tasks
Experience supporting remote users in distributed teams

Job Responsibility

Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
Provide remote technical support and troubleshoot issues for both local and remote employees
Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
Coordinate equipment shipments for new employees through courier services
Maintain up-to-date records in the asset management system and track equipment changes
Enrol and configure laptops in MDM systems (Intune / Kandji)
Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
Manage user accounts and access rights within Google Workspace
Create and manage webinars, and provide support for internal events

What we offer

Paid Vacation
Sick Days
Sport/Insurance Compensation
English Classes
Charity
Training Compensation

Lead Atlassian Solutions Engineer

We’re looking for a Lead Atlassian Solutions Engineer who combines deep technica...

Location

United States , New York City

Salary:

113700.00 - 133700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Experienced in administering and architecting Atlassian Cloud platforms (Jira Software, Jira Service Management, Confluence) at enterprise scale
Skilled at engaging business leaders to design and implement solutions that balance flexibility, scalability, and compliance
Proficient in workflow design, automation, and system governance aligned with ITSM and ITGC frameworks
Experienced in SOX compliance, quarterly access reviews, and maintaining audit evidence
Comfortable leading change management activities and ensuring platform stability and documentation integrity
Excellent communicator capable of influencing stakeholders and simplifying complex technical concepts
Passionate about operational maturity, continuous improvement, and building systems that enable efficiency and accountability

Job Responsibility

Own the governance and lifecycle management of Braze’s Atlassian Cloud platforms, ensuring systems remain consistent, secure, and fully auditable
Design and implement automation strategies that simplify administration, reduce manual effort, and improve system scalability and reliability
Collaborate with business and systems leaders to translate operational needs into Atlassian-based solutions that enhance collaboration, visibility, and accountability
Oversee SOX and ITGC compliance across all Atlassian environments by maintaining evidence documentation, performing access reviews, and validating change approvals
Manage relationships with Atlassian vendors and solution partners, evaluating new tools, negotiating renewals, and ensuring service levels support Braze’s operational goals
Mentor engineers and administrators contributing to the Atlassian ecosystem, promoting best practices, documentation standards, and continuous improvement across IT

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Program Manager

Cyngn is seeking a Program Manager to support the coordination and execution of ...

Location

United States , Mountain View

Salary:

100000.00 - 140000.00 USD / Year

Cyngn

Expiration Date

Until further notice

Requirements

2–4 years of experience in project or program management within a technical environment (e.g., software, mechanical, electrical, or robotics engineering)
Bachelor’s degree in a relevant field such as Computer Science, Electrical or Mechanical Engineering, or a related discipline
Experience in Jira administration
Exposure to Agile methodologies and SDLC practices
Experience supporting technical programs, ideally involving both software and hardware components
Familiarity with tools such as Jira, Confluence, or other project tracking systems
Strong communication and organizational skills
able to work cross-functionally with technical and non-technical stakeholders
A proactive, detail-oriented mindset with the ability to manage multiple priorities

Job Responsibility

Help manage project schedules, roadmaps, and deliverables in alignment with company objectives
Support project planning, tracking, and execution to ensure progress against key milestones
Assist in the development and refinement of customer support programs that align with business goals and customer satisfaction efforts
Act as a communication bridge between internal teams and customers, helping to track issues and support timely resolution
Translate team-level goals into actionable tasks and timelines for engineering, product, and operations teams
Identify potential risks and support mitigation planning in collaboration with team leads
Support tracking of project KPIs and prepare regular updates for leadership
Help facilitate coordination across teams for system design, testing, and deployment readiness
Participate in cross-functional meetings and support release planning, integration testing, and customer rollout activities
Collaborate with engineering leads to ensure timelines and priorities remain aligned

What we offer

Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)
Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)
Company 401(k)
Commuter Benefits
Flexible vacation policy
Sabbatical leave opportunity after 5 years with the company
Paid Parental Leave
Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
Monthly meal and tech allowances for remote employees

Fulltime

Cloud Operations Engineer

The Cloud Operations Engineer role is an individual contributor who is responsib...

Location

Philippines , Manila

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

3-5 years experience in business analysis techniques and business process engineering
Some knowledge/experience with modern scripting languages
Good knowledge administering and configuring enterprise productivity or line of business platforms
Knowledge of modern SaaS platforms and cross-platform integrations
SDLC knowledge
Knowledge of and experience applying structured IT change management procedures
Strong business acumen and communication skills

Job Responsibility

Effectively communicate complex concepts with vendors, customers, co-workers and management, both verbally and in writing
Engage with business partners to analyze opportunities and implement innovative process and technology solutions
Evaluate, implement, and support reference integration architectures between platform systems
Perform advanced administration and troubleshooting of Crescendo platform systems
Own the change management and configuration/maintenance processes for specific Crescendo network and cloud platforms
Strategize with the global IT manager on new platform/app initiatives, feature rollouts, and potential integrations between platforms
Collaborate with the information security team to ensure that platforms are secure and meet Crescendo standards
Monitor platforms and address availability and security issues as they arise
Assist the information security team in performing regular access audits and performs role & license changes as appropriate within each platform
Maintain documentation in Crescendo’s Confluence wiki on platform management best practices, admin guides and troubleshooting guides

Fulltime

Jira Support Engineer / Jira Administrator

Tech Mahindra

Location:
United States , Austin

Category:
IT - Administration

Contract Type:
Employment contract, B2B

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 08, 2026

Expiration:
July 03, 2026

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