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Drivemode is looking to hire a Jira Service Management Admin to join the Operations team on a part time basis. 20 hours per week for 6 months duration.
Job Responsibility:
Model request types, forms, queues, and multi-step approval matrices (by amount, department, cost center, category)
Implement JSM Automation (routing, notifications, escalations) and build an easy-to-use self-service portal
Define triage/prioritization rules and working instructions so AP/AR and Procurement can operate as JSM agents
Publish lightweight dashboards for throughput, lead/cycle time, backlog age, and reopen rate (using standard JSM reports/dashboards)
Maintain Confluence knowledge (FAQs, runbooks, approval policies) and keep portal forms/KB in sync
Partner with PMs, Engineers, HR, and Finance stakeholders across the US and Japan to drive lightweight adoption, coordinating across time zones and flexing hours for occasional late meetings (JST, with advance notice)