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Robert Half Logo Robert Half · IT - Administration

Jira Platform Administrator

United States, Austin · Job Posted May 05, 2026
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Job Description

Robert Half is hiring a Jira Platform Administrator to support service operations through thoughtful platform design, administration, and process enablement. This long-term contract position is ideal for someone who can combine technical configuration expertise with a consultative approach to building scalable, user-friendly service management solutions. The role will work closely with IT and business stakeholders to shape effective workflows, improve service visibility, and strengthen operational consistency across teams.

Job Responsibility

  • Oversee the day-to-day administration of Jira Service Management, including service projects, customer portals, workflows, request forms, and queue structures
  • Build and refine SLA rules, automation logic, notification schemes, and access controls to support reliable and accountable service delivery
  • Partner with service owners and cross-functional stakeholders to gather requirements and convert operational needs into practical Jira Service Management designs
  • Create scalable service models, request catalogs, and portal experiences that are easy for end users to navigate and aligned with established service management practices
  • Establish configuration standards, reusable templates, and governance approaches that promote consistency across multiple service teams
  • Assess native platform capabilities, marketplace applications, and system integrations to recommend solutions that improve performance and usability
  • Support the configuration of incident, request, problem, change, and knowledge processes within the platform
  • Develop dashboards, reports, and visibility tools that help operational teams and leadership monitor demand, service quality, and process compliance
  • Lead workshops, produce documentation, and provide user guidance to encourage adoption and effective use of Jira Service Management
  • Contribute to ongoing service management maturity by identifying workflow improvements, automation opportunities, and enhancements to approval or escalation models

Requirements

  • Hands-on experience administering Jira Service Management in a detail-focused environment
  • Proven ability to design service management solutions that are scalable, intuitive, and aligned with business needs
  • Strong experience configuring workflows, SLAs, queues, automations, portals, and permission structures
  • Ability to communicate effectively with both technical teams and non-technical stakeholders during planning and implementation efforts
  • Experience supporting service processes such as incident, request, problem, and change management
  • Background working in enterprise-level or multi-team service environments
  • Familiarity with reporting, dashboards, and metrics used to measure service performance and operational trends

Nice to have

  • Atlassian certifications
  • experience with Assets
  • exposure to Cloud and Data Center environments

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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