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Jira Platform Administrator / Developer / Owner

United States, Seattle 105000.00 - 120000.00 USD / Year · Job Posted May 30, 2026
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Job Description

Jira Platform Administrator / Developer / Owner – 5228. Location: Seattle, WA. Initially remote during onboarding and knowledge transfer. Non local candidates must be willing to relocate to Seattle. Hybrid schedule after onboarding: Remote Mondays & Fridays, Onsite Tuesdays, Wednesdays, Thursdays. Working Hours: 7:00 AM – 3:00 PM PST. Initial schedule supports overlap with the UK-based Jira support team for knowledge transfer and transition activities. Employment Type: Contract-to-Hire. Work Authorization: W2 Only – No C2C or 1099. Tier4 Group is seeking a Jira Platform Administrator / Developer who can function as both a technical expert and strategic platform owner within our Atlassian ecosystem. This is not a traditional Jira Administrator role focused solely on ticket management and basic support. The ideal candidate will help architect, standardize, optimize, and modernize Jira and Confluence across IT, engineering, PMO, and business operations. The environment currently supports enterprise ITSM processes, Agile delivery teams, reporting initiatives, operational workflows, and cross-functional collaboration. This role will play a critical part in improving platform governance, automation, integrations, reporting visibility, and overall operational maturity. The ideal candidate is highly collaborative, technically strong, solutions-oriented, and capable of driving innovation beyond day-to-day administration.

Job Responsibility

  • Serve as a strategic owner of the Jira and Confluence ecosystem
  • Administer and optimize Jira Software, Jira Service Management (JSM), and Confluence environments
  • Design and maintain workflows, screens, issue types, custom fields, permission schemes, and governance standards
  • Improve platform scalability, usability, and consistency across teams and business units
  • Design scalable workflow solutions supporting ITSM, Agile delivery, and operational processes
  • Build advanced automation using Jira Automation, ScriptRunner / Groovy, REST APIs
  • Identify opportunities to improve operational efficiency through automation and process optimization
  • Develop and support integrations with enterprise tools such as Okta, Slack, GitHub, Jenkins, CMDB/ITAM platforms, Monitoring and operational systems
  • Build dashboards, reporting frameworks, and operational metrics using JQL and reporting tools
  • Improve visibility into ticketing, sprint management, operational performance, and service delivery metrics
  • Support ITSM workflows including Incident Management, Change Management, Request Management, Problem Management
  • Support Agile delivery teams with sprint workflows, backlog management, and engineering collaboration processes
  • Perform platform audits, cleanup, governance enforcement, and performance tuning
  • Support migrations, upgrades, and platform modernization initiatives
  • Establish and promote Jira/Confluence best practices
  • Provide user support, training, and documentation

Requirements

  • 5+ years of Jira administration and development experience in enterprise or mid-sized environments
  • 5+ years of REST API and platform integration experience
  • 5+ years of Confluence administration experience
  • Strong expertise with Jira Automation, ScriptRunner/Groovy, Workflow architecture, JQL, Dashboard and reporting development
  • Experience supporting Jira Service Management (JSM) and enterprise ITSM processes
  • Strong understanding of Agile methodologies and SDLC processes
  • Experience integrating Jira with enterprise operational systems and tools
  • Strong troubleshooting and problem-solving abilities
  • Excellent communication and stakeholder management skills
  • Ability to work independently and drive solutions in evolving environments

Nice to have

  • Experience serving as a Jira Platform Owner or Atlassian ecosystem lead
  • Experience with Atlassian Cloud and/or Data Center environments
  • Familiarity with ServiceNow, Device42, or other CMDB/ITAM platforms
  • Experience with workflow transformation and process modernization initiatives
  • Experience supporting large-scale Jira Service Management implementations
  • Knowledge of governance, security, and compliance best practices
  • Experience with reporting and analytics tools such as eazyBI, PowerBI, Tableau

What we offer

  • Medical insurance through a Cigna Open Access Plus Plan
  • Preventive care covered at 100% in-network
  • Prescription drug coverage with tiered pricing
  • Mental health and substance use coverage including therapy services
  • 401(k) retirement plan
  • Paid time off including vacation, holidays, and sick leave
  • Life and disability insurance
  • Wellness programs
  • 15% bonus opportunity upon conversion
  • RSU/stock package available upon conversion

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