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Are you a Jira Administrator enthusiast who wants to drive his/her career forwards within a high-growth AI startup environment?
Job Responsibility:
Configure and customize workflows, schemes, custom fields, screens, and automation rules to align with business and Agile processes
Support Agile teams and Project Managers with board configuration, sprint setup, and reporting for Scrum and Kanban
Collaborate with DevOps and IT to integrate Jira with tools such as GitHub, Slack, and other tools
Collaborate with the QA Lead to customise Jira to align with compliance requirements
Provide training, documentation, and end-user support to enhance tool adoption
Partner with business stakeholders to analyze needs and translate them into Jira solutions
Ensure Jira tools are available, optimized, and aligned with company objectives
Drive automation and efficiency by reducing manual processes
Maintain data integrity and compliance with internal and external regulations
Deliver timely reporting and dashboards for leadership and operational teams
Requirements:
Proven Experience: 5+ years of dedicated experience as a Jira Administrator, with a strong track record of managing complex Jira instances (Cloud and/or Data Center)
Technical Expertise: Deep knowledge of Confluence and Jira Service Management, with mastery of advanced workflow configuration, automation rules, and permission management
Integration Skills: A solid understanding of REST APIs and scripting concepts for building custom integrations
Agile Fluency: Proficiency in Agile methodologies (Scrum, Kanban) and a deep understanding of how to best support them within Jira
Compliance & ITSM: Experience working within certified environments (e.g., ISO 9001, ISO/IEC 27001) and familiarity with ITSM tools and principles
Exceptional Communicator: Outstanding problem-solving skills paired with excellent communication and stakeholder management abilities
Nice to have:
ITIL Foundation Certification
ISO 9001 and/or ISO/IEC 27001 certification, or experience working in certified environments