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The Jewelry Polisher supports jewelry repair and refurbishing activities. The Jewelry Polisher performs the final steps of repair and refurbishment services on merchandise, and does so at a level that is consistent with Helzberg’s high standards for delivering quality customer care.
Job Responsibility:
Perform all requested and necessary finishing work on jewelry to include polishing, rhodium plating and cleaning of customer, pre-owned and vendor merchandise to support sales and customer service
Meet established deadlines for repair completion, refurbishment work and requested estimates
Produce an expected volume of work while maintaining an acceptable turn-around time and ensuring repair shop achieves budgeted expectations
Inspect all repair and refurbishment work to ensure a high level of workmanship before being sent to stores and customers
Properly spend supply expense dollars by maintaining adequate inventory levels without excess
Ensure that gold stock, findings, and loose stones are properly maintained and accounted for by accurately completing paperwork and properly storing materials
Contribute to maximizing the financial return of precious metal recoveries (hard scrap, filings, sweeps, vacuum bags, etc.) by following proper asset recovery procedures to achieve expected asset recovery ratio
Perform operations within company guidelines and procedures and keep shop clean and organized
Adhere to all safety-related procedures as outlined in the shop manual to reduce the risk of accidents
Answer questions from associates concerning repair policies and procedures
Work well with teammates to achieve results and willingly perform additional duties as assigned
Requirements:
High school diploma and one to three years of related experience or training required
Basic knowledge of jeweler’s tools, machinery and equipment required along with basic jewelry repair knowledge
Ability to be a good decision maker with strong problem-solving skills required
Must be detail oriented with good organizational skills and strong communication skills
Nice to have:
Previous metal working or finishing experience preferred