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You’ll play a key role in creating meaningful and memorable welding experiences that inspire and empower our community. You’ll bring care and passion to every interaction, with the customer at the heart of the journey.
Job Responsibility:
Create memorable and engaging welding experiences, offering exceptional professionalism with the customer at the heart of the journey
Host from the Heart, radiating warmth, being fully present, taking ownership of every interaction and bringing intention to the smallest moments
Create a space where every individual and customer feels genuinely seen, valued and cared for
Deliver an unforgettable welding experience that feels personal, thoughtful, and inspiring, building genuine connections with every customer
Connect with each customer’s unique story and expertly use the welding machine to weld bracelets and charms
Offer kindness and reassurance, especially during more emotional or sensitive moments
Have a confident presence on the shop floor, sharing knowledge of products and welding service with passion and pride, inspiring both customers and team
Requirements:
Previous experience with welding, soldering or working with jewellery
A true passion for customer experience
A values champion and brand ambassador
Strong problem solver with the ability to be adaptable and respond effectively to change
Always looking for a better way to do things and naturally curious
Able to stay grounded during more difficult and sensitive interactions, always leading with empathy