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The Jeweller/Welder role is an exciting opportunity to help deliver our services to our customers as part of our retail team. Welding is an exciting service that brings permanent bracelets, designed to wear forever to our customers. Your skill, knowledge and experience will help us deliver an unparalleled experience in a fun, accessible, luxury environment.
Job Responsibility:
Deliver warm and welcoming customer service, making our customers feel relaxed and comfortable
Confidently style and advise our customers on their jewellery needs
Bespoke measure and weld permanent jewellery including, but not limited to, bracelets onto our customers wrists
Advise our customers on the welding process during their appointment
Maintain excellent product knowledge and complete brand training
Support the aftercare process, confidently resolving any problems customers may experience
Deliver welding services in store through use of welding machinery and equipment adhering to all health and safety procedures
Provide feedback on product and customer experience to your line manager
Be responsible for the accuracy of welding stock items, supporting with inventory checks when required
Keep the equipment and services area clean and tidy at all times
Assist our customers to personalise their chosen engravable pieces through the use of our engraving machine
Achieve individual sales and KPI targets through delivering exceptional service to customers
Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
Deliver in store services with confidence (eg: engraving and aftercare)
Comply with Monica Vinader company policies and procedures at all times
Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
Exceptional personal grooming and presentation
Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)
Requirements:
A customer focused mindset, putting them first in all you do
An understanding and appreciation of the luxury service environment
Experience in welding or soldering
A passion for sharing your knowledge with others, willing to help and advise different areas of the business
Commercial drive to achieve store targets
Ability to document your authorisation to work in the United Kingdom